Still waiting/hoping for a reply from EA to clarify how the transfer market mechanics work. You guys created this forum and I’ve posed a basic, non-controversial question that’s simply about the factual workings of the game. I’ve waited patiently for most of two days, so why can’t someone speak up with a little assistance? Other members of the community have offered helpful advice, but they’re not able to provide the information I’ve inquired about because none of us can see “behind the curtain” as to how the transfer market actually works (specifically, the queueing or non-queueing of purchase orders). So, this is a bit of a litmus test—can EA do the absolute minimum and begin my acknowledging a reasonable customer request? Beyond that, can it provide BASIC information to try and satisfy that request?
As it stands, I’ve seen EA_Pulsar show up in the FC Mobile forum on a few occasions over the last couple of weeks to post about new in-game content, so we have “proof of life” that there is an occasional EA presence lurking in the background here, but I read probably half of all user posts and I almost never see EA staff stepping in to help.
So, it feels like a one-way street. EA uses the forum to hype new content, but can’t be bothered to reply to user comments and inquiries. And it’s not like I’m imagining they can (or should) respond to ALL of them, but I don’t see evidence of even a minimal effort—and that just feels disrespectful. When you target your customers with new “come ons” to try and squeeze more profit out of them but you don’t provide basic customer service then the relationship feels exploitative, especially when you’re posting those come ons to the one place you’ve created where they are supposed to be able to go to seek answers and exchange feedback about the product.
So, what’s it going to be? I don’t enjoy coming in here with a giant chip on my shoulder, but it stems from repeated frustrating experiences in the game, followed by posts in here (and responses to repeated surveys) which have never received ANY response. The one and only interaction I’ve EVER had with EA was over the removal of a post and that was hardly positive. So, I think it’s a fair question to ask: Is EA capable of showing me a positive customer service experience? The ball is in their court.
