FC Mobile game is worsening and has a poor support
I want to highlight some serious issues in the game that are not only ruining the gameplay experience but also affecting players' mental health.
Key Issues:
- Inaction Against Hackers:
Despite reporting numerous hackers and sharing video evidence of matches being blatantly flipped (e.g., a 2-0 or 3-1 lead turning into a 0-6 loss), there has been no meaningful action taken. Support responses often state, "We take these issues seriously," but no real solutions or bans are implemented. Hackers continue to dominate the game unchecked. - Division Rivals Is Completely Broken:
The Division Rivals experience has hit rock bottom. In VS Attack, matches often freeze as soon as they start. Manager Mode and Head-to-Head frequently encounter "DISCONNECTION ERROR" or "PLEASE STOP MATCH FIRST" messages, rendering the modes nearly unplayable. - Unfair Rewards System:
For players who occasionally purchase FC Points or packs, the rewards system often feels like a scam. For instance, after purchasing multiple packs (e.g., Ballon d'Or Starter packs), I received rewards for only one. Despite raising multiple requests with purchase IDs and screenshots, support analysts repeatedly ask the same questions, showing no resolution. It feels more like harassment than support—why not implement an AI system like ChatGPT that can provide meaningful assistance?
Players are investing not just money but also significant time in this game. Acting like a profit-driven colonizer or exploiting your loyal fanbase will ultimately harm the game in the long run. As a software architect seeing such substandard apps shows how EA lags in proper app-development.
It seems EA is more focused on brand ambassadors and streamers than addressing core issues. But if you keep ignoring your players’ grievances, a rival will eventually overtake you. Don't forget how NOKIA was once a market leader.
How is it acceptable for a 109-OVR team to lose to a 56-OVR or 90-OVR team in Manager Mode? After consistently being an FC Champion for 10 weeks, this downward spiral is unacceptable.
For months, I’ve stopped playing VS Attack and Head-to-Head, and I’m now considering quitting Manager Mode as well.
Congratulations on driving yet another player away.
