FIFA Mobile - Purchased Package Not Delivered

Hello EA Support Team,

I bought the FIFA Mobile in-game package on [10/06/2025]. The payment was successfully processed and the amount has been deducted from my account, but the in-game package has not yet been delivered.

Order details:

- _Player ID:_ [Removed - CM]

- _Order Number:_ [IPK.3385-8258-8726-95337]

- _Purchase Date:_ [10/6/2025]

- _Payment Method:_ [SMARTFREN]

I beg you to review this issue and help me. I really appreciate the prompt res ponse.

Thank you!