i am unable to clain rewards in road to icon section

I’ve also claimed all of the rewards for Week 1 and the TOTY players (the “Milestone Rewards”) did not unlock. The reply from the EA Moderator clarified nothing. Either the game is buggy or the the way the rewards are earned has not been explained clearly (in here or in the game). Do you have to earn the “Road to ICON Rewards” for all for weeks to get the Milestone rewards? That’s not what the description (or the layout) would lead you to believe. Somebody please explain.