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J10071987's avatar
J10071987
Rising Novice
3 days ago
Solved

I lost my game account on FC mobile, please help me.

My account in the game disappeared in the game... even though I connected it to my EA account while playing, the game was completely empty and returned to the beginning or to level zero, even though I was just entering EA. Is there a solution to get my game account back again? Please help me. Thank you..

I attached the picture.. before and after.. before my account was overwritten 113, before my account went back to zero.

 

  • J10071987's avatar
    J10071987
    3 days ago

    I've linked it to my Facebook, when I log in my account is still normal and can still be played, but after I exit the game, the real game also exits and I don't enter the game again, it's like FC Mobile,Suddenly it disappeared and was no longer there until I deleted it and logged in to the FC mobile game, it was the same even though I used the same account and the one that was linked to Facebook was disconnected.

    When I downloaded my account history, I tried to buy an FC point package, but the game account was not found. Is there a solution? Please help.

3 Replies

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    3 days ago

    Hey J10071987​, do you use multiple accounts on your device? Have you tried to reinstall the game since your account was linked in the past? Are you sure you selected the correct login account and date of birth after installation? 

  • J10071987's avatar
    J10071987
    Rising Novice
    3 days ago

    I've linked it to my Facebook, when I log in my account is still normal and can still be played, but after I exit the game, the real game also exits and I don't enter the game again, it's like FC Mobile,Suddenly it disappeared and was no longer there until I deleted it and logged in to the FC mobile game, it was the same even though I used the same account and the one that was linked to Facebook was disconnected.

    When I downloaded my account history, I tried to buy an FC point package, but the game account was not found. Is there a solution? Please help.

  • J10071987's avatar
    J10071987
    Rising Novice
    3 days ago

    In essence, my FC Mobile account is completely gone. I've tried deleting it and downloading it again, but the result is the same: my account is completely gone. 

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