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Khudegumnom's avatar
Khudegumnom
2 years ago
Solved

Twitch giveaway

I was selected as a winner (nick khudegumnom) in the Twitch stream giveaway for the Hall of Legends mentions FC Mobile event thursday (25/07). They dont contacted me, Since than there are no message and I did not recieve a player. I can not write them there anymore and I wrote to customer service but they seem unfamiliar with Twitch and the stream giveaways. 
Can anyone here help me?

Thanks!

Twitch nick: khudegumnom

  • mendozzamagic's avatar
    mendozzamagic
    2 years ago
    @Khudegumnom Yep and spamming on here won’t help - it sometimes takes a while for the team to get hold of you and get the rewards sent out - have you checked that you haven’t got messaging turned off on twitch? Or that you weren’t meant to contact them is some way?

8 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hey @Khudegumnom 

    We are unable to assist with Twitch Giveaways here on the forums, if you were selected you should have gotten a message over on twitch. 

    I would check your twitch account settings to make sure nothing was blocked. 

  • mendozzamagic's avatar
    mendozzamagic
    Hero+
    2 years ago
    @Khudegumnom It sometimes takes a few days for them to get hold of you - if you haven’t heard anything back in the next day or two, tag me and I will see if I can follow up with the team
  • Khudegumnom's avatar
    Khudegumnom
    2 years ago

    I was selected as a winner (nick: khudegumnom) in the Twitch stream giveaway for the Hall of legends mentions event (23 july 2024). They dont contact & send me a message. Since than there are no message and I did not recieve a player. I can not write them there anymore and I wrote to customer service but they seem unfamiliar with Twitch and the stream giveaways. 
    Can anyone here help me?

    Thanks!

    Twitch nick: khudegumnom

    My eafcmobile name:[removed

    UID : [removed]

  • Khudegumnom's avatar
    Khudegumnom
    2 years ago

    Please contact the team, i dont receive any message from twitch, i want the giveaway

  • mendozzamagic's avatar
    mendozzamagic
    Hero+
    2 years ago
    @Khudegumnom Yep and spamming on here won’t help - it sometimes takes a while for the team to get hold of you and get the rewards sent out - have you checked that you haven’t got messaging turned off on twitch? Or that you weren’t meant to contact them is some way?
  • mendozzamagic's avatar
    mendozzamagic
    Hero+
    2 years ago
    @Khudegumnom Mate - don’t post all your personal details on an open forum … I’ll try and message the livestream team and see if someone can help you, but I feel like maybe you are just not giving them enough time to contact you

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