Forum Discussion
EA_cuervo
Community Manager
10 days agoadnansaiyed77 I'm sorry to hear that you can't connect. Can you please confirm the platform you're playing on and which troubleshooting steps you've tried so far?
adnansaiyed77
10 days agoSeasoned Newcomer
I'm playing on a ps5. I've tried disabling 2FA. Checked my connection too
- EA_cuervo9 days ago
Community Manager
In this case I'd recommend trying the steps in this article: Troubleshoot your connection to EA games. Let us know how that goes.
- adnansaiyed779 days agoSeasoned Newcomer
I've tried those troubleshooting steps but still no luck. I get the message below, everytime. I can connect with other games like FC24
You lost connection to the EA servers. Sign in back in to access online features. See ea.com/unable-to-connect
- EA_cuervo8 days ago
Community Manager
Thanks for the update. There are a couple more things you could try:
- Power Cycle Your Network & Console
Unplug your router/modem and PS5 for 2 minutes, then reconnect and restart everything. - Disable IPv6 on Your Router
Please note that I'm unable to provide you with direct instructions on how to do that as each router is different. Please refer to your router manual for further instructions. - Try a Different Network
Connecting your PS5 to a mobile hotspot can help rule out if the problem is related to ISP-level blocks or router issues.
- Power Cycle Your Network & Console
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