Are you logged in to the account that pre-ordered? If so, contact an advisor by opening a case here so they can verify you're entitlements. Thanks!
Community ManagerThere is no phone number for support. You can open a case here to get in touch with an advisor. They should check your entitlements to make sure you have access to the Deluxe Edition if that is what you purchased.
I click that and there is no place to open a case. I’ve been trying all day. This will be the last game I buy from ea!!
Community ManagerYou need to select your game, platform and reason for contacting support. Did you try that?
