Forum Discussion

EThornton21's avatar
EThornton21
3 years ago
Solved

Can’t download ps5 deluxe edition

I can download the ps4 version but the ps5 deluxe says it’s not available for 2 days
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    @campana83 

    Are you logged in to the account that pre-ordered? If so, contact an advisor by opening a case here so they can verify you're entitlements. Thanks!

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

@campana83 

Are you logged in to the account that pre-ordered? If so, contact an advisor by opening a case here so they can verify you're entitlements. Thanks!

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    3 years ago

    @campana83 

    You can find instructions for that here.

    • campana83's avatar
      campana83
      3 years ago

      I shouldnt have to contact anyone for this game to download onto my system.  You guys are a global company when a customer buys your product it should work 

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