Comp app - “Oops something went wrong”

I cannot get the companion app to work.  I am able to login using ea account (sso via Xbox/et al does not work).  However when I try to access Ultimate Team or Franchise I get the “Oops, Something went wrong” message. 

Support was not helpful. They said it might be a bug.  Any help would be appreciated. 

HI @Ohiotis81 

Have you already launched Madden 24 and played a few matches? If so can we try a few steps based on your device your using for the app?

Mobile (Android)

Troubleshooting EA mobile games on Android devices

Mobile (iPad and iPhone)

Troubleshooting EA mobile games on iPad and iPhone

Thanks!

Hi @BoomstickYash 

To check have you already launched Madden 24 and played a few matches in MUT?

If so can we try the following steps based on your device:

Mobile (Android)

Troubleshooting EA mobile games on Android devices

Mobile (iPad and iPhone)

Troubleshooting EA mobile games on iPad and iPhone

It still is not working

@EA_IlliumYes. I have played a bunch of MUT challenges, solo battles, etc. I have tried deleting and reinstalling the app. Logging in/out as well.

Nothing is working.  I continue to receive, “oops something went wrong “

This still isn’t working for me either can we get any sort of solution? @@East

@EA_Illium 

@EA_Illium can we get some kind of input when this will be fixed?

Morning, 

try logging out of the app and logging back in. I did this a couple of times and it worked again for me. I’m on iOS for the app and play the game on PS5. Good luck.