H2H (road to superbowl) won't count wins for me

wins are not showing up. i noticed it only happens whenever a player finishes the entire game and i press "finish game"... it only counts the wins where the opponent concedes and im not sure what to do its been like this for 2-3 weeks and nothing has changed (not to mention same problems on Madden24). its really disheartening not getting the rewards for those long duration games that take up 40 minutes to finish and end on the last play. Now im supposed to be 5-0 on Road to super-bowl and its saying im 1-0 smh this is ridiculous why sell us a game crawling with bugs when its the same exact program model every single year, it makes no sense.