Hey everyone,
Just wanted to let you know that we're currently looking into the reports of House Rules rewards not coming through.
Thanks for bearing with us while we're investigating.
*marked as solution for visibility purposes only - EA_Barry
Product: Madden NFL 24
Platform:PlayStation 5
Which console generation do you have? Sony PlayStation 5
What is your gamertag/PSN ID? raymoneymayhem
Date/time issue occurred 8/15
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Field Pass
Summarize your bug Missing rewards this * getting ridiculous
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Play house rules .
What happens when the bug occurs? Don’t earn my rewards
What do you expect to see? Rewards I’ve earned .
PS4 Crash Reporting: Please copy the text you put in the crash report here. Don’t know
What is the AMD or Nvidia Model Number of your graphics card? Don’t know
Enter RAM memory size in GB Don’t know
Product: Madden NFL 24
Platform:PlayStation 5
Which console generation do you have? Sony PlayStation 5
What is your gamertag/PSN ID? RayMoneyMayhem
Date/time issue occurred 8/16
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Field Pass
Summarize your bug I’m missing multiple rewards from house rules . I haven’t received any of my 80+ overall headline players or the 10k quicksell coins . Which there’s 3. I also cannot play mut draft solo. I have rewards pending there aswell. I’m also missing a 10k quicksell from the regular field pass.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I’ve been contacting yous for like a week..
What happens when the bug occurs? Never received my items , for the mut solo draft it says error with ea servers.
What do you expect to see? The rewards I’ve earned .
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
I’ve contacted yous many times the customer service over my email has been awful. Like I said I’ve completed the house rules and only got like the first 2 rewards. I never got my latest 10k coins from the regular field pass either I believe . And I completed 3/4 of the games on the solo draft where you draft your own team and then it kicked me off and I haven’t been able to access it to play or claim my rewards since. Im mainly irritated about the house rules rewards it’s been multiple days .
