I cant see the ultimate team tab

ps5 I also checked my ban status and im not banned

Hey @wrizzroyce 

Thanks for the udpate, can we try the following if you have not?

• Check for updates 
• Restore Licence
• Try the steps in our Connection and Advance Connection Guides 
• Open your PS5 NAT Type
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
• Entering Safe Mode and Rebuild your PS database

Thanks!

None of these are working got any other ideas on what might be happening and how to fix it ?

The methods u mentioned didn’t work but it’s weird because I can’t see ultimate team on 2 of my ps5 accounts and I’m not banned on both accounts but I can see mut on a random account on my ps5 can u help me

Hey @wrizzroyce 

Thanks for trying those steps out, to check what is the PSN ID your using?

Also to confirm do you own Madden 24 on that account, or do you game share from another account?

The psn ID’s I can’t see it on is Polycentral_292 and Royceband and I do own madden 24 on my console. Also on those two I can’t see it own but on another one on my ps5 I can see ultimate team so I think it’s a account problem I just don’t know what is it

Yes psn accounts are linked to seperate ea accounts and the mut tab is still not appearing