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azcarguy13's avatar
azcarguy13
3 years ago
Solved

Madden 24 beta won't launch

I installed the Madden 24 beta today and the game wont launch. EA app is up to date. EA Anti cheat loads twice, then gives an error:

EA AntiCheat Service encountered an error. Please restart the game.: C:\Program

Files\EA\AC\EAAntiCheat.GameService.exe ( 2 ) ( 1052 )

Then the EA AntiCheat goes away and I get an error:

Security violation

Game failed to launch. Please try launching the game again.  (132) 

  • What platform are you playing on? PC.  
  • Where specifically did you see the issue? Trying to launch the game.
  • If you chose to participate on PC, please include the following in your feedback:
  • CPU: AMD Ryzen 9 7950X
  • RAM: 64GB
  • OS:Windows 11 Pro OS build 22631.1835
  • GPU: Nvidia 4090 Driver version: 31.0.15.3598
  • DirectX Version: DirectX 12
  • DayaGirl's avatar
    DayaGirl
    3 years ago
    @azcarguy13 FIX !!!!

    Thanks to @Supah_RekT from Reddit . I was able to launch Madden 24 ! You have to enable secure boot in your bios !!

24 Replies

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  • BloodyIrish's avatar
    BloodyIrish
    3 years ago

    Mine wont launch. The Anti-cheat splash pops up twice, then it just stops.

    Secure boot is enabled. Have uninstalled and reinstalled.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    Hi @BloodyIrish 

    Can you confirm it shows as enabled by checking through windows powershell?

    1. Open Powershell as admin
      1. Windows key -> type 'powershell' -> Run as Administrator
    2. In the window that comes up, type: Confirm-SecureBootUEFI

    If it shows as true and you keep running into issues with it crashing and going back to EA App let us know, or if shows false try reenabling it in your BIOS.

    Cheers!

  • azcarguy13's avatar
    azcarguy13
    3 years ago

    I was able to get the game to launch, one important note. I have an ROG Crosshair x670e extreme motherboard and I use “game first” software to optimize my network, once disabling I can launch the game. 

  • EsportsValen's avatar
    EsportsValen
    3 years ago

    I looked up the secure boot in my advanced settings in my bios and it showed as enabled, but when I just checked in powershell it is showing as False. Not sure what the fix is if when I go to change it it says it's changed.

  • EsportsValen's avatar
    EsportsValen
    3 years ago

    New issue. Now that Secure Boot is showing True and enabled for me, launching the game shows the anticheat screen "EA AntiCheat Service encountered a system error. Please run the EA AntiCheat Service Installer." When I run the installer, it says that the installer is already running. Now I'm stuck in this loop where the original error box doesn't go away and the game still won't launch.

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    3 years ago

    HI @EsportsValen We might be running into something preventing the Beta or EA anti-cheat from running correctly. Which windows OS do you have? 

    Also when you have a moment can you try the following...

  • GaryDGod's avatar
    GaryDGod
    3 years ago
    I installed the Madden 24 beta a couple of weeks ago but could not get the game to load because the anti-cheat kept giving me the 117 error code (unacceptable configuration or program found to exist). After no luck trying to use EA help and no luck with clean starts or any other method, I decided to start one of my two desktop computers with a fresh install of Windows 10 pro, and then try Madden 24 beta on that fresh install.
     
    Madden 24 beta worked perfectly on the fresh install. So I started re-installing my other software programs to see which was the culprit. No problem with MS Office 365, no problem with Acrobat, no problem with several file utilities and other Windows external utilities.
     
    Then this morning I installed Dragon Naturally Speaking Pro 15 and BINGO! - that is the program causing anti-cheat to throw out the 117 error. I immediately uninstalled Dragon (it was installed with Revo Uninstaller so I could be certain to get all the registry entries out of the registry). Yup, Madden 24 beta is again running just fine after uninstalling Dragon Naturally Speaking
     
    Now the question is why would a dictation program like Dragon 15 cause the anti-cheat 117 error?
     

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