Madden rewards

Madden rewards is not showing correct number of packs opened. It shows I have only opened 61. When I had the companion app it showed over 5000 opened. I have spent thousands on madden 24. I have not received any gifted packs from ea. I used to get them alot, I used to get daliys that were 1 coin  or a 100. I havenot got those since the summer . I will have to think about it before I spend another dime on Madden. I'm very upset over this