Missing Deluxe edition content!!

I'm having trouble with Madden 24 points not showing up. I recently bought the deluxe edition of madden 24 points. It says I get 4600 madden points but I still haven’t gotten them after multiple days. I paid an extra 30 dollars for this and it’s not here. Has anyone else experienced this issue? I have tried reaching out to EA support, it gives me the option to start a live chat but the form is messed up and it won't let me choose my platform to start a chat. any help or advice is appreciated. I play on Xbox series X btw.