Pre order code doesn't work from retailer
I purchased this game through Best buy. They sent me a code for preorder items and it doesn't work. They told me it's ea's fault and can't send me a new code. How do I get the items?
Forum Discussion
I bought the basic 70$ version but pre-ordered knowing there's a preorder bonus aka player and when I got the game I got the code for it but the game is saying invalid card, I've looked everywhere to see if anyone else had this problem but it didn't looks like it, then I pre-ordered the game through gamestop and was expecting another in-game bonus sense I bought it through gamestop but haven't received anything yet! Is there anything that could be done? Thanks in advance
I called Best Buy and had to be transferred twice to the digital redemption dept or something like that and they basically said I wasn’t the only one and that I to wait through the weekend to see
if the code starts working and it still doesn’t work.
EA_KentCommunity Manager
Hi everyone,
Thanks for reaching out to us about this.
We're taking a look at what might be happening with these codes. When you've got the chance, could you direct message me the code you received? I'll pass it along for a look.
Please also include which platform you're playing on, as well as which version of the game (Standard vs. Deluxe) you pre-ordered.
Please don't share your code publicly! Thanks all.
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