4600 points missing after weekly platinum's and MF step up offer. HELP PLZ!
Product: Madden NFL 24
Platform:PC
Please specify your platform model. EA app - PC
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Date/time issue occurred 10/27/2023
What type of issue do you have? Exploit
Which mode has this happened in? Ultimate Team
Which part of the mode? Field Pass
Summarize your bug a few days ago I was buying my weekly platinum packs and the most feared step up offer. I purchased 12000 points to prepare for the purchase, which put my account to 12950 total. I began to start buying my weekly platinum's, as I do every week, I started with the 2- 500 packs then the 3rd step of the weekly platinum's which is 1050. Once finished, I proceeding to the most feared step up offer, i bought the first 3 steps which was 150, 900, then 2800. I go to buy the 4th and final step and I don't have enough coins, so doing the math something went terrible wrong. 12950 - 500 - 500 - 1050 - 150 - 900 - 2800 = 7050 7050 - 4600 = 2450 I am missing 4600pts I was left with 2450 points and am unable to purchase the last step of the most feared step up offer because of missing points. PLEASE HELP!!!!!!! I am not sure which offer took more than advertised but please investigate! EA advisor confirmed charge of 4600 was made on my account, there is no single offer for 4600 in the store so this would be impossible, I'm tired of going in circles, advisors tell me to come here and community mangers tell me to go to the advisors. Yet no one is willing to help.
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Something to do with purchasing weekly platinum packs and most feared step up offer
What happens when the bug occurs? I LOSE 4600 points I spent my money on.
What do you expect to see? My 4600 points back that were wrongfully taken with NOTHING in return.
HELP PLZ
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