Can’t play h2h or solo battles "Our servers cannot process your request
I’m able to login to ultimate team, play challenges, and open packs, but when trying to play Solo Battles or H2H it just tells me the servers can’t process my request
Forum Discussion
Solo Mut Draft, won 3 out of 4 games, couldn't get the 4th game to even start, it kept telling me the same error over last 12 hours, over and over again.
I went to cancel or end run the 2nd option down in mut draft, but now when I try to claim rewards I keep getting the same error "Our servers cannot process your request at this time. Please try again later. It then kicks me back to starting screen.
I've played every other mode without problem, but this one is really detrimental as I have nothing else to do in MUT but the drafts right now. How can I get past this or claim my rewards?
This happened to me yesterday, this issues remains again this morning. I'm unable to redeem rewards, I'm also getting the same error when trying to enter practice mode.
Same situation for me, won 3rd game and got error trying to play 4th game. Tried to end run and claim rewards, same error.
Yes same issue here the challenges are also intermittent
I'm having the same issue with MUT draft solo, and it happened to me right after winning the 3rd game. Now I can't claim my rewards. It keeps saying the server can't process the request or something like that. On XBOX one.
same thing with me. after the third win it froze and the rewards claim is bugged. lets see how long this lasts...
EA_IlliumCommunity Manager
Hi @NickMangiatordi, To confirm if your game freezing or are you getting the error message "Our servers cannot process..."?Platform: Ps5
PSN ID: Im_Zoltan
Region: East coast (PA)
Are you getting this error message? Yes
Which game Modes: H2H, solo battles, champions, squads, and solo challenges
are you able to any game mode: No
methods: Restarted game, router then deleted game and redownloaded it.
date issue occurred: Friday 8/18/23
- @MidnightPerfect This has happened to me since yesterday (Friday) to now (Saturday). I hope to god it still isn’t happening to you since Tuesday (or earlier)
same here bro
Hi EA,
Remember me? I paid 100 for this and I haven't been able to play any of the pre order bonus, and I'm still unable.
I wrote this on the 15th, and it's the 20th and I still can't play MUT online, even after resetting everything I possibly could.
The same thing below keeps happening
Solo Mut Draft, won 3 out of 4 games, couldn't get the 4th game to even start, it kept telling me the same error over last 12 hours, over and over again.
I went to cancel or end run the 2nd option down in mut draft, but now when I try to claim rewards I keep getting the same error "Our servers cannot process your request at this time. Please try again later. It then kicks me back to starting screen.
I've played every other mode without problem, but this one is really detrimental as I have nothing else to do in MUT but the drafts right now. How can I get past this or claim my rewards?
Platform: PC
PSN ID/Xbox GT: MidnightPerfect
Region: NA ; US
Are you getting an error message? Yes "Our servers cannot process your request at this time
Which Game Modes(s) is this happening in(H2H2, Solo Battles, Draft, etc)? MUT SOLO DRAFT
Are you able to play any other game mode? YES
What activity/action are you trying to complete when the message pops up?I'm trying to get rewards for mut solo, I won 3 of 4 games, then on 4th couldn't even start it, tried to end it just to get rewards, and this happens.
Date this issue started (is it still happening?)? 8/15 - now it's the 20th..... 8/20 I've missed out on all the solo mut exp because I couldn't get anything to work,
I've tried to refund/rebuy thinking hey maybe they'll just wipe everything... guess what? It still didn't, I'm now stuck having paid extra for early access, and now after normal launch I still can't play the game mode to get rewards.
How can I open a ticket somewhere else?
Have you gotten a fix for this yet? I have the exact same problem.
still no fix
at first it pushed me to finally venture in to h2h which squads ended up being a blast and I love it now
that being said I would still love to be able to grind gold or better plays and gold in solo mut draft.....
Have you found a fix? I am having the EXACT same issue and EA doesn't want to hear about it. They do not allow a way to contact them regarding this known issue.
