Can’t play h2h or solo battles "Our servers cannot process your request
I’m able to login to ultimate team, play challenges, and open packs, but when trying to play Solo Battles or H2H it just tells me the servers can’t process my request
Forum Discussion
ps5 servers have been down for me all day now 20 hours
EA_Illium
Community Manager
Community ManagerHey Everyone,
If you are still running into the error "Our Servers can not process your request at this time" While trying to Play H2H or Solo Battles, please let us know the following information:
Platform:
PSN ID/Xbox GT:
Region:
Are you getting an error message?
Which Game Modes(s) is this happening in(H2H2, Solo Battles, Draft, etc)?
Are you able to play any other game mode?
What activity/action are you trying to complete when the message pops up?
Date this issue started (is it still happening?)?
Is anything else happening?
Please share any steps you've tried to far to resolve the issue:
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)
Cheers!
Platform: Xbox
PSN ID/Xbox GT: L0ngsh0t137
Region: USA
Are you getting an error message? yes, "Our Servers can not process your request at this time"
Which Game Modes(s) is this happening in(H2H2, Solo Battles, Draft, etc)? Draft
Are you able to play any other game mode? yes
What activity/action are you trying to complete when the message pops up? collecting mut solo draft rewards
Date this issue started (is it still happening?)? 8/15
Is anything else happening? challenges fail as well
Please share any steps you've tried to far to resolve the issue: reinstall of the game, restart, try a different mode
- @EA_Illium whenever I try to run a solo battle it immediately gives me the message "Our Servers can not process your request at this time". When I try to play house rules it counts down for a couple seconds then gives the same message. Yesterday I even saw my opponents gamertags and it stayed on my screen (ultimate team hud) until I closed app. Also after getting this request I cant play solos until I close app a few times because when I attempt to open them it shows breaking news solos 0/1 completed but the solo has a check next to it and and the screen wont go any further than that. It resolves itself not sure how, I just close and open the app until it fixes itself. It seems as though as long as i dont get the servers message that issue doesnt come up. This has been consistent for me for the past few days (the solos bug only started for me yesterday) I have early access but havent been able to play anything I played one one solo battle launch day but since then all I've been able to do are these headliner solos
Platform: XBOX One
PSN ID/Xbox GT: JaeDub Rex
Region: US
Are you getting an error message? Yes "our servers can't process your request at this time, please try again later"
Which Game Modes(s) is this happening in(H2H2, Solo Battles, Draft, etc)? Solo draft
Are you able to play any other game mode? Yes the other modes seem to work
What activity/action are you trying to complete when the message pops up? Collect rewards and start a new draft
Date this issue started (is it still happening?)? 8/15/2023
Is anything else happening? It happens multiple times and kicks me out to the main menu.
Please share any steps you've tried to far to resolve the issue: I tried closing the app, checking for updates, restarting the xbox.
If possible, share a Screenshot or Clip... not possible.
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers) NA
Platform: PC
Region: US
Are you getting an error message? Yes "our servers can't process your request at this time, please try again later"
Which Game Modes(s) is this happening in(H2H2, Solo Battles, Draft, etc)? Solo draft and H2H
Are you able to play any other game mode? Yes the other modes seem to work
What activity/action are you trying to complete when the message pops up? Collect rewards and start a new draft
Date this issue started (is it still happening?)? 8/15/2023
Is anything else happening? It happens multiple times and kicks me out to the main menu.
Please share any steps you've tried to far to resolve the issue: Restarting, Reinstalling, Verifying files
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers) It's attached
H2H Seasons “your previous game is still being processed by the EA servers” is the message I’ve been getting
Madden crashed mid game and this is the message I’ve been getting when trying to play H2H seasons for the past 2 days is there anyone that can help? MUT is the only thing I play so it’s kinda annoying that I can’t play my favorite mode
Same here haven’t been able to play all madden h2h for 3 days now and EA still hasn’t done anything to help us
@EA_Illium wrote:Hey Everyone,
If you are still running into the error "Our Servers can not process your request at this time" While trying to Play H2H or Solo Battles, please let us know the following information:
Platform:
PSN ID/Xbox GT:
Region:
Are you getting an error message?
Which Game Modes(s) is this happening in(H2H2, Solo Battles, Draft, etc)?
Are you able to play any other game mode?
What activity/action are you trying to complete when the message pops up?
Date this issue started (is it still happening?)?
Is anything else happening?
Please share any steps you've tried to far to resolve the issue:
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)
Cheers!
Xbox One S
bking0318
USA
Error message reads “Our servers cannot process your request at this time. Please try again later.”
I can’t play House Rules, H2H Seasons, Ultimate Preseason solo challenges, or Solo Battles.
Started happening 8/15, about two hours after launch and is still happening
I can play MUT Draft and Headliners solo challenges to my knowledge, haven’t tried anything outside of UT yet.
I’m trying to either enter an online game after I’ve found a match (timer goes up, Back button goes away, screen goes black like it’s about to start the Xfactors loading screens, and then the error pops up) or I’m starting a solo challenge/battles game and it pops up as soon as I select difficulty and try to start it.
I tried one of the solutions suggested in changing DNS settings, I believe listed above, where I change primary to 8.8.8.8 and secondary to 8.8.4.4 but as well as restarting my console and router.
Possible solution!
I run a Cowboys only theme team and started getting the error message after I attempted to keep my CB Jalen Ramsey and WR Kendarius Toney on my roster by placing them in the specialist spots like Slot Corner and Kick Returner. Now mind you I put Cowboys in all of the available CB and WR spots so I couldn't add Ramsey and Toney into those spots. Well following that adjustment I attempted to play H2H thinking I would have my Cowboys team boosts and two of the better MUT players available, but nope instant error message saying the servers could not process my request at this time try again later blah blah blah. Well after some thinking and watching a YouTube video about the roster being a possible problem, I realized the only thing I had done differently was making that adjustment to my roster. So I took both players out of those specialist positions and only used players in those specialist spots that were in an actual offensive or defensive positions in my lineup. Well low and behold the error is gone! H2H started right up and I was placed in a match like normal. I then decided to add Ramsey and Toney back into the lineup and placed them in their proper positions AND THEN made them specialist again, and BOOM no issues! So from my experience it appears one possible issue is using players that aren't in a regular offensive or defensive position spot as specialists of any kind. Having played MUT for years, Theme Teamers like me usually will try to "sneak" players who aren't apart of my favorite team into our rosters by utilizing those specialist spots. When the game begins you pause the menu and place those players in their positions using the depth chart adjustments. Doing this allows you the benefits of their greatness as well as not losing your coveted attribute boosts that apply to the theme team. Hope that helps anyone having this issue.
Again any player not in a normal offensive of defensive position slot may not be able to be used as a specialist of any kind (KR,PR, Slot Corner etc... ) This was how I got the error message and correcting my roster fixed the issue.
@EA_Illium wrote:Hey Everyone,
If you are still running into the error "Our Servers can not process your request at this time" While trying to Play H2H or Solo Battles, please let us know the following information:
Platform: Xbox Series X/S
PSN ID/Xbox GT: Agreement Form
Region: USA
Are you getting an error message? Our Servers Can't Process Your Request
Which Game Modes(s) is this happening in(H2H2, Solo Battles, Draft, etc)? Solo Draft
Are you able to play any other game mode? Yes, Online draft works fine.
What activity/action are you trying to complete when the message pops up? Collecting my rewards and draft again for Solo Draft
Date this issue started (is it still happening?)? 08-16-23
Is anything else happening? It kicks me out back to the home screen of Madden
Please share any steps you've tried to far to resolve the issue: Ran all the steps said on page 2 of this page
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)
Cheers!
I pressed GENERATE BEST LINEUP and this problem has been fixed.
Platform: Playstation 5
PSN ID/Xbox GT: Jrich556
Region: Midwest
Are you getting an error message? Yes
Which Game Modes(s) is this happening in(H2H2, Solo Battles, Draft, etc)? H2H
Are you able to play any other game mode? Yes
What activity/action are you trying to complete when the message pops up? Every time I try to start a online head to head match all is says is EA is processing my previous game and that the estimated time to process would be less than a minute when it’s been 9 hours and I’ve closed application and reset console many times.
Date this issue started (is it still happening?)? 8/23/2023
Is anything else happening? No, It just won't let me play any head2head games.
Please share any steps you've tried to far to resolve the issue: I've tried everything, Closing app, turning system off
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)
Platform:PlayStation 5
PSN ID/Xbox GT: YT_Talon2k
Region:na east
Are you getting an error message? It says your game is till being processed by the ea servers
Which Game Modes(s) is this happening in(H2H2, Solo Battles, Draft, etc)? H2H
Are you able to play any other game mode? Yes
What activity/action are you trying to complete when the message pops up? When I click on regular season to find a match
Date this issue started (is it still happening?)? Started Thursday and is still happening
Is anything else happening?
Please share any steps you've tried to far to resolve the issue: I uninstalled the game and did everything else I would think of to fix it
If possible, share a Screenshot or Clip...
Platform: Xbox Series X
PSN ID/Xbox GT: Deeud
Region: USA
Are you getting an error message? Yes
Which Game Modes(s) is this happening in(H2H2, Solo Battles, Draft, etc)? Of those listed, I've only played Solo Battles, and only had the issue start yesterday afternoon, 8/19/2023
Are you able to play any other game mode? I played all challenges to completion and had played all solo battles with no issues
What activity/action are you trying to complete when the message pops up? Trying to play the 8/19 solo battle against 72 ovr [Edit - Admin.] team.
Date this issue started (is it still happening?)? Started yesterday 8/19 after playing the prior three solo battles with no issues
Is anything else happening? No, the only thing I remember changing was my defense and away jersey.
Please share any steps you've tried to far to resolve the issue: I swapped out the defense and away jersey cards and saw another post on reducing roster of players, so I did that too.
Product: Madden NFL 24
Platform:PlayStation 5
Which console generation do you have? Sony PlayStation 5
What is your gamertag/PSN ID? talented_tank2B
Date/time issue occurred August 17, 2023; 1100 am
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? MUT Draft Champions
Summarize your bug While playing game four in Mut solo draft, I finished the game but the connection to the ea servers cut out. I was immediately sent to the main dashboard of madden. I selected to go back in, and get my rewards but when I got back into Mut solo draft, and clicked on the next game, I was immediately kicked back out to the dashboard. I repeated over and peer but I have never been able to get back into mut solo draft. I did go and finalize my "season" hoping it would allow for a clear reset, but I didn't get any awards and I am still unable to play mut solo draft. So I decided to try h2h, which works. Also, if I close the game app, and go back into madden 24, I will be able to play challenges. However, if I go check mut solo draft and it sends me back to the dashboard, I will not be able to play challenges. Upon clicking on challenges after being dashboarded, I am pushed throw multiple screens without my control.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Go to MUT solo draft, play a game, and lose connection to the ea servers and you have the issue.
What happens when the bug occurs? Lose access to mut solo draft and challenges is inaccessible as well. (You only lose challenges once you get the ea server error from mut solo draft)
What do you expect to see? I expected to keep playing or to get my experience points and awards.
PS4 Crash Reporting: Please copy the text you put in the crash report here.
What is the AMD or Nvidia Model Number of your graphics card?
Enter RAM memory size in GB
Same here, I won’t allow me to play any game mode. Not even practice mode via mut.
