Comp Pass Reward Missing - 2x UL packs level 21

Product: Madden NFL 24
Platform:PlayStation 5
Please specify your platform model. Sony PlayStation 5
What is your gamertag/PSN ID? C-Ray_33
Date/time issue occurred 3/16/2024
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Field Pass
Summarize your bug Field Pass did not reward 2x Ultimate Legend packs as advertised on the Season 5 Comp Pass. Only received one.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? Level up to lvl 21
What happens when the bug occurs? Received one UL pack when it shows reward is 2x.
What do you expect to see? Two UL packs, not one.

‌

Please provide the second UL pack to my account. It was also an LTD opportunity.