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MEW716_jp0irhl4's avatar
MEW716_jp0irhl4
2 years ago

EA Help Cases are stuck on "Waiting for Player" & auto-closing w/no resolution

I have a bug report already submitted about the fact that I never received the Most Feared Strategy Item Pack from Level 4 and, due to that missing content, am unable to play Squads. So I also went ...
bug
gwcrqfm7se0c's avatar
gwcrqfm7se0c
2 years ago

Yeah I'm having the same issue with The Sime Buildit:

In order to resume this case, please click “Resume Case” below. Once you resume this case you can add more content such as attachments or continue to contact one of our advisors.  Otherwise your case will be autoclosed.
 
 
Clicking Resume Case doesn't do anything, the case is always in an 'Autoclose' state.  Have had no contact from an actual person ☹️ 
MEW716_jp0irhl4's avatar
MEW716_jp0irhl4
2 years ago

Beyond frustrating. It's actually impossible to get help at this point. I've never seen a customer support system so completely broken and inaccessible.

  • MEW716_jp0irhl4's avatar
    MEW716_jp0irhl4
    2 years ago

    Aaaaaaand the second Help Case I opened was marked as "Fixed" and closed with absolutely no contact or resolution from EA.

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