Forum Discussion
2 years ago
Yeah I'm having the same issue with The Sime Buildit:
In order to resume this case, please click “Resume Case” below. Once you resume this case you can add more content such as attachments or continue to contact one of our advisors. Otherwise your case will be autoclosed.
Clicking Resume Case doesn't do anything, the case is always in an 'Autoclose' state. Have had no contact from an actual person ☹️
2 years ago
Beyond frustrating. It's actually impossible to get help at this point. I've never seen a customer support system so completely broken and inaccessible.
- 2 years ago
Aaaaaaand the second Help Case I opened was marked as "Fixed" and closed with absolutely no contact or resolution from EA.