Franchise - unable to connect after simming
Product: Madden NFL 24 Platform:PlayStation 5 Which console generation do you have? Sony PlayStation 5 What is your gamertag/PSN ID? Koep_1 Date/time issue occurred All of the time What type of ...
Forum Discussion
Franchise is unusable. I lose connection to server constantly. I am on PS5 tried both wired and wireless, same issue.
Please fix this EA.
Seems like a great game otherwise.
I am having the same issue on PC. I just wanna play the game I bought. I don't know why EA won't comment on this issue.
Mine is doing the same on Xbox. Extremely disappointing!
- @p2vuyucdqaja I think this is throughout all consoles. I only did the trial thankfully, but I’m definitely not purchasing moving forward. Every year we expect fixes and every years it’s the same issues and more. Every player I drafted in franchise appears as the same number and build and that’s only when I’m actually able to play and am not kicked out due to disconnection from servers. Madden developers need a hard reset, the whole game does.
- @YoungJav32 Amen, I bought the standard version and I feel like a sucker. I'm in software development and I'd be ashamed of myself for releasing this. At least they could acknowledge the issue but it's radio silence. They must know it's broken.
EA_IlliumEA Staff (Retired)
***[Requesting Information]***
Hey Madden Community,
Thanks for letting us know what you are running into! If you are still seeing issues with connecting to Franchise, please let us know the following...
Platform:
PSN ID/Xbox GT:
Region:
Are you getting an error message? (If so, what is it?)
Which Mode are you trying to connect to?
If in Franchise, is it online, local, connected, etc?
Is anything else happening?
Please share any steps you've tried to far to resolve the issue:
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)
Additionally, If you have not yet, try going through the following steps:
Xbox:
Spoiler- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
PlayStation:
Spoiler- Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
- Verify you signed into your PSN account
- Check for updates
- Restore Licence
- Try the steps in our Connection and Advance Connection Guides
- Open your PS5 NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Entering Safe Mode and Rebuild your PS database
PC:
Spoiler- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- EGS - Repair (Library > Tile dots > Manage > Verify)
- Steam - Verify in your library
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Connection and Advance Connection Guides
- Check for other applications that may be limiting EA App or Game performance
- Run the System File Checker tool then Check for Windows and GPU updates
- Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
- Restart your device in Clean Boot mode, then just try running the client and game
Cheers!
