Franchise - unable to connect after simming

Product: Madden NFL 24
Platform:Xbox Series S
Which console generation do you have? Microsoft Xbox Series S
What is your gamertag/PSN ID? BackWoodBaby
Date/time issue occurred All day
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Franchise Mode
Is your Franchise league a Cloud save or Offline save? Cloud
What is your Franchise League Name? I don’t know exactly
Summarize your bug Me and my friend cannot be in the same franchise at the same time without one of us getting kicked. Everytime we advance the week we also get kicked. How am I supposed to play the game with friends if we get a “connection error” everytime saying the servers are down with no help. So frustrating. 100 Dollars for this game why?
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? I’m not sure but it needs to be fixed immediately
What happens when the bug occurs? It says “connection error” or “connection lost” and then boots a member from the league making it impossible for 2 people to have fun in the franchise together
What do you expect to see? I want to see it fixed and play the game mode I love.
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 It says “connection error” or “connection lost” and then boots a member from the league making it impossible for 2 people to have fun in the franchise together. I want this fixed or I want a refund.