Franchise - unable to connect after simming
Product: Madden NFL 24 Platform:PlayStation 5 Which console generation do you have? Sony PlayStation 5 What is your gamertag/PSN ID? Koep_1 Date/time issue occurred All of the time What type of ...
Forum Discussion
@YoungJav32 Amen, I bought the standard version and I feel like a sucker. I'm in software development and I'd be ashamed of myself for releasing this. At least they could acknowledge the issue but it's radio silence. They must know it's broken.
EA_Illium
EA Staff (Retired)
EA Staff (Retired)***[Requesting Information]***
Hey Madden Community,
Thanks for letting us know what you are running into! If you are still seeing issues with connecting to Franchise, please let us know the following...
Platform:
PSN ID/Xbox GT:
Region:
Are you getting an error message? (If so, what is it?)
Which Mode are you trying to connect to?
If in Franchise, is it online, local, connected, etc?
Is anything else happening?
Please share any steps you've tried to far to resolve the issue:
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)
Additionally, If you have not yet, try going through the following steps:
Xbox:
Spoiler
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
PlayStation:
Spoiler
- Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
- Verify you signed into your PSN account
- Check for updates
- Restore Licence
- Try the steps in our Connection and Advance Connection Guides
- Open your PS5 NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Entering Safe Mode and Rebuild your PS database
PC:
Spoiler
- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- EGS - Repair (Library > Tile dots > Manage > Verify)
- Steam - Verify in your library
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Connection and Advance Connection Guides
- Check for other applications that may be limiting EA App or Game performance
- Run the System File Checker tool then Check for Windows and GPU updates
- Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
- Restart your device in Clean Boot mode, then just try running the client and game
Cheers!
Xbox
twall2011
mountain west
Yes-unable to connect to EA server. Please try again later. See www.ea.com/unable-to-connect for additional information. You have been returned to the main menu.
Online franchise
always happens later in franchise season/playoffs then unplayable. Only one can log online at a time and advancing week kicks us.
-all suggested solutions on your post have been tried
please fix
same here on PC, Franchise mode keeps disconnecting from ea servers. FIX IT ASAP!!
- EA_Illium
To confirm did this happen before or after you tried to sim?
- @EA_Illium
Ps5 been having issues since 8/17
Psn Id king_chubby69
Central USA
Getting the connection issues to EA servers.
Playing online franchise.
I have tried disconnecting myself and reconnecting to the servers to see if it would fix it, I have tried loading a offline franchise and reloading the online franchise to see if that would help. I have tried wire connection to my router and wireless. Every single time same results unplayable. Please fix this week if not. All of the people affected by this deserves a refund of their purchase price. Mine was 99.99 usd. Did not work at all did everything on the list. Didn’t even help the problem a little bit
