Franchise - unable to connect after simming
Product: Madden NFL 24 Platform:PlayStation 5 Which console generation do you have? Sony PlayStation 5 What is your gamertag/PSN ID? Koep_1 Date/time issue occurred All of the time What type of ...
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)***[Requesting Information]***
Hey Madden Community,
Thanks for letting us know what you are running into! If you are still seeing issues with connecting to Franchise, please let us know the following...
Platform:
PSN ID/Xbox GT:
Region:
Are you getting an error message? (If so, what is it?)
Which Mode are you trying to connect to?
If in Franchise, is it online, local, connected, etc?
Is anything else happening?
Please share any steps you've tried to far to resolve the issue:
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)
Additionally, If you have not yet, try going through the following steps:
Xbox:
Spoiler
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
PlayStation:
Spoiler
- Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
- Verify you signed into your PSN account
- Check for updates
- Restore Licence
- Try the steps in our Connection and Advance Connection Guides
- Open your PS5 NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Entering Safe Mode and Rebuild your PS database
PC:
Spoiler
- Repair/Verify your game based on which client you are launching from
- EA App - Repair (My Collection > Tile Dots > Repair)
- EGS - Repair (Library > Tile dots > Manage > Verify)
- Steam - Verify in your library
- EA App's Cache (Top Left Menu > Help > App Recovery)
- Connection and Advance Connection Guides
- Check for other applications that may be limiting EA App or Game performance
- Run the System File Checker tool then Check for Windows and GPU updates
- Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
- Restart your device in Clean Boot mode, then just try running the client and game
Cheers!
Xbox
twall2011
mountain west
Yes-unable to connect to EA server. Please try again later. See www.ea.com/unable-to-connect for additional information. You have been returned to the main menu.
Online franchise
always happens later in franchise season/playoffs then unplayable. Only one can log online at a time and advancing week kicks us.
-all suggested solutions on your post have been tried
please fix
same here on PC, Franchise mode keeps disconnecting from ea servers. FIX IT ASAP!!
- EA_Illium
To confirm did this happen before or after you tried to sim?
@ EA Illium,
This issue is very well documented and fairly consistent amongst everyone in online franchise. ANYTIME you sim advance a week, hire/fire a coach, edit, etc...you get the EA server connection message AFTER the attempt and kicked to the main menu over and over again. Online franchise in UNPLAYABLE because of this. Has been happening for nearly a week now for some but most definitely started after your Friday morning launch day "patch". The weeks in which in which it happen may vary from user to user but in my case it consistently repeatable post Week !! and always by Week 18. Please escalate this and as I have said in another thread either A) revert that patch from Friday B) Fix this ASAP or C) Refund us all 100% of our costs.
