Product: Madden NFL 24Platform:PlayStation 5Which console generation do you have? Sony PlayStation 5What is your gamertag/PSN ID? Koep_1Date/time issue occurred All of the timeWhat type of issue do you have? Crash/FreezeWhich mode has this happened in? Franchise ModeIs your Franchise league a Cloud save or Offline save? CloudWhat is your Franchise League Name? It happens to all of my franchisesSummarize your bug Everytime I go to sim a week or do anything that requires franchise to reload it loses connection to EA servers and I have to go out and reconnect How often does the bug occur? Every time (100%)Steps: How can we find the bug ourselves? It just happens when I simWhat happens when the bug occurs? I get thrown out of franchise and have to reconnect and reload franchiseWhat do you expect to see? That to not happenPS4 Crash Reporting: Please copy the text you put in the crash report here.What is the AMD or Nvidia Model Number of your graphics card?Enter RAM memory size in GB This happens everytime I try to move forward in franchise, it can't be my Internet I'm connected straight to the router and I've checked I don't lose internet connection it's just connection to EA servers.

Iva had this same issue when i play online franchise mode. I have another person playing the mode with me and we both cannot be in the same franchise together or it will kick one of us out. extremely frustrating!!!

Everytime I load into my franchise it says I've lost connection to ea servers, I have zero issues connecting to server nor with my internet but I cannot load franchise without crashing, anytime i do load it crashes whenever i try to upgrade players or advance week. I'll never pre-order again.

Yea I started having that same issue in week 5 of regular season boots me out after every game now in week 9 I can’t continue. Not very happy about the fact franchise mode has been broken the last few years. EA is really starting to lose my faith about putting out games who ever tests these games should be let go and actually bring in people who play the game to test it.

I have been also experiencing this issue and have since contacted ea support who said developers are working on this issue. I am just frustrated why i would spend extra money to get early access when i cant even play the game modes i want to play. how can they incentivize early access and make that a selling point when game modes dont even work.

MADDEN 24 FRANCHISE MODE EVERY TIME I GO TO A NEW WEEK IT IS SAYING CONNECTION ERROR UNABLE TO CONNECT TO EA SERVER. THIS IS TERRIBLE

Franchise - unable to connect after simming

90 Replies

ud14il8m3xn8
2 years ago
Did not work at all did everything on the list. Didn’t even help the problem a little bit
ud14il8m3xn8
2 years ago
Are you guys even working on a solution. The game has been out for a week and thousand of people who paid not only for the game but for the extra early access haven’t even been able to play I can’t even connect to an online head to head this is the worst madden experience Iv ever had and it’s not even close and Iv been a loyal fan since madden on Super Nintendo….
kingchubby692
New Traveler
2 years ago
@ud14il8m3xn8 They seem to be trying to figure out the problem based on the response back Iv gotten from the ea person on here. However still no ETA which is very frustrating. My guess is we are all getting told SOL till the end of the month when they do the first update. Sad but most likely the unfortunate truth. In my opinion if we don’t get an update tomorrow or Wednesday then I’m strongly going to consider just asking for a refund and saying I guess I won’t be playing madden this year first time since 2002.
ud14il8m3xn8
2 years ago
Ya I’m right there with you. Really just sad that ea continues to treat the loyal fans of this game like this. It’s inexcusable, the games been out for a week and has been unplayable since day 1 just extremely disappointing.
kingchubby692
New Traveler
2 years ago
@ud14il8m3xn8 Yea very disappointing day 1 at 703pm cst I loaded into the game on 8/14 first thing it does is throw up the EA server error. My friend and I decide we are going to just deal with the BS and create an offline franchise, 2 hours later at 906pm cst the servers allow me to connect and start the franchise, then as of 8/16 I’m to week 5 of regular season and I get the error after every task. I deal with the headache of having to close madden out reload back in after every task for 4 weeks get to week 9 and game is broken and unplayable. No lie I was and am beyond livid the game is unplayable it’s been this way since they brought MUT to the madden game I sware that is the route to all the server issues. Because prior to then madden game was solid had few glitches they would fix over the course of the game but nothing game breaking. Very sad they don’t care about the customer only taking our money for a poorly made game.
ud14il8m3xn8
2 years ago
Yup literally the same thing with me and my two buddies and I agree once they brought ultimate team which I really have never liked it seemed to ruin everything else. They focus on that cuz people will spend more money for points and what not but They should literally mimic mlb the shows version and it would be much more fun imo. I feel like they don’t have a single person working on this game that has any experience actually playing this game at all or it wouldn’t be half as bad. Menus have always been slow since the next gen games and we have dealt with it but still makes zero sense. So many things they can do to clean up the experience and make it more enjoyable and every single year they just don’t care to fix it. It’s just a huge * you to all of us and we keep buying it cuz we love madden smh
LeftTheMayo
2 years ago
I am getting disconnected after I advance a week, edit rosters, change staff perks, anything that would require a quick or auto save makes the server disconnect. Fix please. It's the most annoying thing ever. I've spent 8 hours trying to Simulate one season
EA_Illium
EA Staff (Retired)
2 years ago
Hey Everyone,

Thanks for lettings us know what you've been running into with Madden NFL 24.

If you are running into an issue with Connecting to Franchise, please let us know the following information.

Is this still happening?

Can you access any other online modes?

Where does the error occur, on clicking the Franchise tile or a Specific Save?

Is the error with an online or Offline Franchise?

If online what is the Franchise Save Called?

If online can other players in the Franchise get into the Franchise Save?

Can you Start a New online Franchise and access it correctly?

Have you used the Default online Roster, or added any customer Rosters?

Also if you have not please let us know the following:

Platform:

PSN ID/Xbox GT:

Region:

If on PC, please share a DxDiag

If on PC, please share an EA App Error ID

Cheers!
kingchubby692
New Traveler
2 years ago
@EA_Illium I will test tonight after work my franchise on my break it finally let me on my franchise so we shall see how everything works later. Fingers crossed it works again.
eff56f48fc4aff0
2 years ago
Have everyone in your league change their characters from owner to coach. It has fixed our dynasty, at least temporarily.
That said, this whole situation is completely ridiculous.
Again.
How does the game get more bugs every year? Why can’t they fix issues from previous releases? Every year the same bugs carry over and a few new ones pop up.
EA sports is proof monopolies are terrible for the consumer. For anyone questioning, if the new college football game is actually ever released, it’s going to be a disaster. They’ll probably monetize recruiting in the dynasty mode under the guise of NIL.

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Franchise - unable to connect after simming

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