H2H Ranked - Can’t pick play then kicked

Product: Madden NFL 24
Platform:Xbox Series S
Please specify your platform model. Microsoft Xbox Series S
What is your gamertag/PSN ID? CominInRealHot
Date/time issue occurred 03/02/2024
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Online head to head
Summarize your bug Twice last night I was playing a Play Now - H2H Ranked. Randomly during the game while I was on offense, the game wouldn’t let me pick a play. I can’t scroll through the playbook, I can’t call a timeout, I can only pause the game (which fixes the bug for 1 play), bring up the coaching adjustments menu (R3), or quit (if I’ve already used my pause). Since the game won’t let me pick a play, the play clock simply runs out 3 times, and then I’m kicked for excessive griefing/delay. I had an 8-game win streak ruined by this last night, and it happened in back-to-back games. 2nd game I was tied in the 4th qtr, just to lose because the game refused to let me pick a play. The same bug happens in Superstar Showdown sometimes on PAT attempts, where you can’t select a 1, 2, or 3pt attempt, and the play clock just runs out. The issue originally occurred 3 months ago, but I assumed it was fixed as it hasn’t happened again in the last 3 months, until it happened twice last night. I have multiple videos of the gameplay, but this page doesn’t seem to allow me to upload them all due to size. Please help fix this bug and let me know when it’s resolved so I can continue enjoying the game.
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Watch my videos of the occurrences and try to identify the issue. It happens in both H2H Ranked and Superstar Showdown, so it appears to be within the game, and not with me locally.
What happens when the bug occurs? Explained in detail above
What do you expect to see? Fix where the game doesn’t refuse to allow you to pick a play on offense in either H2H Ranked or Superstar Showdown.

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