Http 404 error

I am having the same issue.   There is another thread with the same issues.  Seems like EA has a problem here.   

Have had the issue myself for almost 2 weeks now. Highly recommend sending a letter filing for arbitration to their legal team if they don’t get this fixed soon. Seems there’s a lack of support around here and when create a case for this.  We all need to band together to get support for this it seems like.

Any of the troubleshooting steps does NOT solve the issue. Many of these threads are marked as a solution, where honestly no current solution to this issue exists. On Xbox One, Madden 24 none of the above mentioned troubleshooting methods fixes the problem. I have tried all this, and still get the HTTP 404 Error when attempting to play Madden NFL 24. I spent 2 hours in a live chat, and I am no closer to playing Madden Ultimate Team

This is also happening to me. What is going on??

Send a letter to the legal team filing for arbitration. Please do it. If we do it in mass they’ll be forced to fix the problem. This is the only way to get them to pay attention. Please do your part. I will be doing mine. They won’t even allow me to open cases with them over this.

Sent a letter to the legal team filing for arbitration. Please do it. If we do it in mass they’ll be forced to fix the problem. This is the only way to get them to pay attention. Please do your part. I will be doing mine. They won’t even allow me to open cases with them over this.

Do you have a copy of the letter you sent / steps people can go through for this?

EA mods are replying to other topics such as this... but ignoring our issue / no response in over 2 months for some threads. It's time to take legal action

for example, a moderator took time to respond to this very obscure post made just hours ago... 
https://forums.ea.com/discussions/madden-nfl-24-technical-issues-en/cant-use-my-ea-server-on-madden-24-on-xbox-series-s/12495155

Here just fill in your own details is all, but this is the letter you want:

Your Full Name]

[Your Address]

[City, State, ZIP Code]

[Your Email Address]

[Your Phone Number]

[Date: August 21, 2025]

Electronic Arts Inc.

Attn: Legal Department

209 Redwood Shores Parkway

Redwood City, CA 94065

Subject: Formal Request for Arbitration Regarding Madden NFL 24 Bug

Dear Electronic Arts Legal Department,

I am writing to formally notify you of a dispute concerning Madden NFL 24 and to request arbitration in accordance with the dispute resolution terms outlined in EA’s User Agreement. Despite multiple attempts to resolve this issue through EA’s customer support, a persistent bug in the game prevents me and many other players from accessing purchased or earned in-game content, rendering the product defective and unusable for its intended purpose.

Description of the Dispute:

I purchased Madden NFL 24 [specify platform, e.g., PlayStation 5, Xbox Series X, PC] on [purchase date, if known] for [amount, e.g., $69.99, or note if Deluxe Edition or included packs]. A bug in the game [briefly describe the bug, e.g., “prevents access to Madden Ultimate Team content, including player items and packs, due to a glitch in the game’s servers or menus”]. This issue persists across multiple updates and affects numerous players, as reported in online forums and social media (e.g., X posts,,). I have contacted EA support [list case numbers, dates, or methods, e.g., “Case #123456789 on September 15, 2023, via help.ea.com”], but the responses were inadequate, and the issue remains unresolved. This bug violates my reasonable expectation of a functional product and may breach consumer protection laws, as the game fails to deliver promised content.

Attempts to Resolve:

I have made good-faith efforts to resolve this matter directly with EA, including [list actions, e.g., “submitting support tickets, appealing via email, and contacting EA Help on [dates]”]. Despite these attempts, EA has failed to provide a fix, refund, or alternative resolution, leaving me unable to access content I paid for or earned.

Request for Arbitration:

Pursuant to EA’s User Agreement, I request binding arbitration to resolve this dispute. I propose using the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as specified in your terms. I am unable to pay arbitration filing fees due to financial constraints and request that EA cover these costs, as permitted under Section 15.C.1 of your Terms of Service (if applicable; verify in agreement). I seek the following remedies:

• A full refund for Madden NFL 24 and any related purchases (e.g., Madden Points, packs).
• Compensation for lost in-game content or time invested.
• A commitment from EA to patch the bug affecting content access.
• Reimbursement of arbitration costs, if incurred.

Please respond within 30 days to confirm receipt and initiate the arbitration process. You may contact me at [your email address] or [your phone number] to discuss or arrange a resolution. If I do not hear from you, I will file directly with the AAA at [AAA address, e.g., 120 Broadway, Floor 26, New York, NY 10271, or check aaa.org].

I believe a fair resolution is achievable through arbitration and hope to resolve this promptly. Thank you for your attention.

Sincerely,

[Your Full Name]

Certified Mail Receipt Number: [If sending via certified mail, include number]

I am with you they make you pay for thier game and they cant even support it they will devour your winning streak by disconnecting you before the game start or if you pause the game and 30 seconds go by you automatically get kicked and disconnecting but other can quit and they dont get the lost but I do 

Also confirming I'm encountering this issue. Attempted all alternative fixes. Unfortunately, 404 error basically just means no servers are actively hosting. Sounds like a typical garbage EA issue.