Http 404 error

Here just fill in your own details is all, but this is the letter you want:

Your Full Name]

[Your Address]

[City, State, ZIP Code]

[Your Email Address]

[Your Phone Number]

[Date: August 21, 2025]

Electronic Arts Inc.

Attn: Legal Department

209 Redwood Shores Parkway

Redwood City, CA 94065

Subject: Formal Request for Arbitration Regarding Madden NFL 24 Bug

Dear Electronic Arts Legal Department,

I am writing to formally notify you of a dispute concerning Madden NFL 24 and to request arbitration in accordance with the dispute resolution terms outlined in EA’s User Agreement. Despite multiple attempts to resolve this issue through EA’s customer support, a persistent bug in the game prevents me and many other players from accessing purchased or earned in-game content, rendering the product defective and unusable for its intended purpose.

Description of the Dispute:

I purchased Madden NFL 24 [specify platform, e.g., PlayStation 5, Xbox Series X, PC] on [purchase date, if known] for [amount, e.g., $69.99, or note if Deluxe Edition or included packs]. A bug in the game [briefly describe the bug, e.g., “prevents access to Madden Ultimate Team content, including player items and packs, due to a glitch in the game’s servers or menus”]. This issue persists across multiple updates and affects numerous players, as reported in online forums and social media (e.g., X posts,,). I have contacted EA support [list case numbers, dates, or methods, e.g., “Case #123456789 on September 15, 2023, via help.ea.com”], but the responses were inadequate, and the issue remains unresolved. This bug violates my reasonable expectation of a functional product and may breach consumer protection laws, as the game fails to deliver promised content.

Attempts to Resolve:

I have made good-faith efforts to resolve this matter directly with EA, including [list actions, e.g., “submitting support tickets, appealing via email, and contacting EA Help on [dates]”]. Despite these attempts, EA has failed to provide a fix, refund, or alternative resolution, leaving me unable to access content I paid for or earned.

Request for Arbitration:

Pursuant to EA’s User Agreement, I request binding arbitration to resolve this dispute. I propose using the American Arbitration Association (AAA) under its Consumer Arbitration Rules, as specified in your terms. I am unable to pay arbitration filing fees due to financial constraints and request that EA cover these costs, as permitted under Section 15.C.1 of your Terms of Service (if applicable; verify in agreement). I seek the following remedies:

• A full refund for Madden NFL 24 and any related purchases (e.g., Madden Points, packs).
• Compensation for lost in-game content or time invested.
• A commitment from EA to patch the bug affecting content access.
• Reimbursement of arbitration costs, if incurred.

Please respond within 30 days to confirm receipt and initiate the arbitration process. You may contact me at [your email address] or [your phone number] to discuss or arrange a resolution. If I do not hear from you, I will file directly with the AAA at [AAA address, e.g., 120 Broadway, Floor 26, New York, NY 10271, or check aaa.org].

I believe a fair resolution is achievable through arbitration and hope to resolve this promptly. Thank you for your attention.

Sincerely,

[Your Full Name]

Certified Mail Receipt Number: [If sending via certified mail, include number]