Forum Discussion

UltimateKn1ght's avatar
UltimateKn1ght
Seasoned Newcomer
2 years ago
Solved

Invisible Players in Online Game

Product: Madden NFL 24
Platform: PC
Please specify your platform model. PC
What is your gamertag/PSN ID? UltimateKn1ght
Date/time issue occurred 4/19/24 at around 7:50 pm
What type of issue do you have? Game won't continue/is stuck but still running
Which mode has this happened in? Online H2H
Which part of the mode? In a game of Online H2H
Summarize your bug: I was playing a game of Madden 24 H2H online when my opponent's players started disappearing near the end of the second half. When second half kickoff occurred, it would not kick off and I was frozen but the game was still running. I could not pause, call a timeout, or try and exit the game without closing the game, which would cause a loss to appear on my account. Here is the bug: https://imgur.com/a/nkcCULC
How often does the bug occur? Just in this game
Steps: How can we find the bug ourselves? Not sure
What happens when the bug occurs? Kickoff will not start and their players disappeared
What do you expect to see? The game to continue and not be stuck on kickoff with their players loaded in.

6 Replies

  • EA_Illium's avatar
    EA_Illium
    Icon for EA Staff (Retired) rankEA Staff (Retired)
    2 years ago

    Hi @UltimateKn1ght 

    Do you how often this happens in H2H or any other mode you play? 

    Also. when you have a moment can we try the following?

    Thanks!

  • UltimateKn1ght's avatar
    UltimateKn1ght
    Seasoned Newcomer
    2 years ago

    Hi EA_Illium,

    This bug only seemed to happen in this game against this user, as I have played games online and offline but have not encountered the issue since. I have yet to try what you have said as I am waiting to see if this is a consistent bug. I have some suspicion that this might be an intentional glitch from my opponent or a cheat as it appeared at a convenient time in the game and the user did not leave after the glitch, but that is just my theory.

    Thank you for your help on this issue.   

  • UltimateKn1ght's avatar
    UltimateKn1ght
    Seasoned Newcomer
    2 years ago

    Hi EA_Illium,

    One question I have about this glitch is if it affected my H2H record after I had to close the game due to the bug making the game unplayable. I know that when a player disconnects from Madden 24 online that it counts as a loss and I am wondering if this did the same. If it did, I was wondering if there is any way the loss could be removed as I feel that I should not have that loss just because of an online bug.

    Thanks again for being so helpful with this issue.

  • UltimateKn1ght's avatar
    UltimateKn1ght
    Seasoned Newcomer
    2 years ago

    Hi EA_Illium,

    Thank you for responding. I appreciate you're help on this issue and will let you know if this happens again.

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