Hey everyone,
I just wanted to follow up here and let you know this issue has been fixed. A make-good has also been sent out to those who were eligible:
Thank you all for your patience while we were working on getting this fixed!
Community ManagerHey everyone,
I just wanted to follow up here and let you know this issue has been fixed. A make-good has also been sent out to those who were eligible:
Thank you all for your patience while we were working on getting this fixed!
Hey, it's been 48 hours since that twitter post has been made and my X factor token is still gone.
Product: Madden NFL 24
Platform:Playstation
Please specify your platform model. Playstation 5
What is your gamertag/PSN ID? AmericasCorner
Date/time issue occurred Last week, February 19th-24th timeframe
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Seasons
Summarize your bug I got the Super Bowl past light it up token and applied it to Warren Sapp. I downgraded it off of him to apply it to someone else and it disappeared from my account
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Look at my items it won’t be in there and it won’t be equipped to Warren Sapp. U can go to my Super Bowl xp and see that I earned it and also bought a pack to get another one
What happens when the bug occurs? I equipped it and it didn’t appear to upgrade I checked back it was gone but I have the xp to prove it and recent purchases of packs to prove the amount of light it up tokens that I earned
What do you expect to see? A light it up past token back into my account that disappeared
