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blood4life0416's avatar
blood4life0416
Rising Novice
2 years ago

Madden 24 companion app auto crashes

I am on Android,the companion app crashes every time on startup,Ive done every troubleshooting method from clearing data and cache to reinstalling the app 30 times. Nothing has worked. 
technical issues
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi @blood4life0416 

Can we try the steps suggested in our help article:

Mobile (Android)

Troubleshooting EA mobile games on Android devices

 

If you continue seeing crashes would it be possible to get the following information? 

  • Device (Make/Model)
  • Operating system version?
  • Do you have any system or app updates pending?
  • Is anything else running when you attempt to play?
  • Are you getting an error message?
  • when does the companion app crash?
  • J-Fezzy's avatar
    J-Fezzy
    2 years ago

    none of these work. the issue is on your end EA. do you have some sort of update for us on when a fix might be pushed out for this?

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