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Jaymillymillz27's avatar
Jaymillymillz27
2 years ago
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Madden 24 Crashing on PC

I just purchased madden 24 for my laptop (MSI). Game was purchased through Steam. I downloaded the EA app and when the game tries to launch, I get the madded loading screen and then a window opens to a black screen. After a few seconds it crashes and the window closes. No error messages or anything. Then the EA app opens back up. I've tested the integrity of the download through steam, I've cleared the cache, I've uninstalled and reinstalled. Nothing is working. Does anyone have any suggestions?

technical issues

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  • EA_Illium's avatar
    EA_Illium
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hi @Jaymillymillz27 @dumptruck6122 

    If you have not so far can we also try the following?

    Thanks!

  • flyingtaco725's avatar
    flyingtaco725
    2 years ago

    I also have an MSI laptop, and I'm experiencing the same issue I bought through EA instead of steam though.

    I've tried 

    1. updating my graphics driver

    2. repairing my game files through ea

    3. uninstalling the game and reinstalling

    4. clearing ea cache

    5. deleting ea program files

    6. uninstalling ea completely and reinstalling

    7. reinstalling windows

    8. disabling non essential background processes

    9. flushing my dns

    10. disabling control fflow guard in windows security

    none of these have provided any luck, the msi thing seems like it could be a common factor. out of curiosity is your laptop the MSI thin GF63 15.6  inch?

  • vvldow's avatar
    vvldow
    2 years ago

    im having the same problems too lol but im on a pc

  • whizzy5's avatar
    whizzy5
    2 years ago

    im using the same laptop msi told me to contact ea support

  • HexLuck13's avatar
    HexLuck13
    2 years ago

    Has anyone been able to solve this issue? having the same thing happen and have also tried everything mentioned but still nothing seems to work.

  • Superwholock427's avatar
    Superwholock427
    2 years ago

    Im having the same thing happen where when launching Madden 24 it goes to a black screen then crashes and i also have an MSI thin GF63

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