Madden 24 EA App stuck on "Preparing"
I can't pre-download madden 24 in EA App, it tells me there is an error and to try again in a few minutes but it still doesn't work
Forum Discussion
I've tried again and again for the past 16 or so hours to try to download Madden 24, but it gets stuck on preparing every time before giving me an error. I tried every solution offered by the guides made by EA, but none of them worked. I wanted to get in contact with EA, but couldn't figure out how. I didn't even purchase the game. This is simply for the 10-hour EA Play trial so I can see if I want to buy the game when it launches.
Any help would be greatly appreciated!
(cm edit - updated thread for tracking)
im with you , but even if we didnt purchase the game , we are still paying for a service that is not being provided . we were to get the 10 hrs trial 2 days ago and still stuck on preparing .
EA_ShepardCommunity Manager
Hey Everyone.
Wanted to follow up on those who are not able to download the game due to the game being stuck in a "preparing" state. If you are still having an issue with the download itself being in this stuck state, please provide the following info below.
Game Purchases
SpoilerLog into profile.ea.com to make sure there are no pending transactions.
Under Order History, check and see if there are any canceled, pending, or processing transaction IDsEA Play Subscription
SpoilerIf you are trying to download the trial on PC, or console, Please make sure that you have an active EA Play subscription linked to the console/PC and that your EA account is properly linked to the correct console account.If you are having a separate issue with the game, I.E. Not launching, missing content, etc, please check the main threads Here and post your info on one of the threads you see.
- EA App/Steam/Epic:
- EA ID/Steam user ID:
- Attach the EA App Error Report ID Here
- The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
- Windows OS:
- Windows OS version:
- GPU model and driver version:
- Region:
- Are you using an internal or external drive?
- Are you using an HDD or SSD?
- Date this issue started (is it still happening?)
- Any other errors?
- If possible, share a Screenshot or Clip:
- Attach a DxDiag
- EA App/Steam/Epic: Lonewolff55
- EA ID/Steam user ID:Lonewolff55
- Attach the EA App Error Report ID: 42cccd40-fb1a-4757-85fb-4fb5ea6472e8
- The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs: this does not exist in any pathway
- Windows OS: windows 10
- Windows OS version:
- GPU model and driver version: RTX 3080, current
- Region: NA
- Are you using an internal or external drive? internal
- Are you using an HDD or SSD? SSD
- Date this issue started (is it still happening?) Augh 14th 5:00pm, yes it's been going on for over 24 hours
- Any other errors? No
- If possible, share a Screenshot or Clip:
- Attach a
- EA_Shepard
@Lonewolff55 Appreciate it. Can you pause the download, go into the settings, change the download speed to match 20MBs and then run the app recovery? I want to see if it kicks the download into action.
- EA App/Steam/Epic: DTOG0001
- EA ID/Steam user ID: DTOG0001
- Attach the EA App Error Report ID
88a8d18c-d04c-4588-ae3d-717028437dd4
- The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
- Windows OS: 11
- Windows OS version: 10.0.22631 Build 22631
- GPU model and driver version: Nvidia GeForce RTX 3060, driver version 31.0.15.4531
- Region: USA
- Are you using an internal or external drive? Internal
- Are you using an HDD or SSD? SSD but it happened on my HDD when I tested it on that
- Date this issue started (is it still happening?) 8/15/23 and it's still happening
- Any other errors? No
- If possible, share a Screenshot or Clip:
- Attach a DxDiag
- EA_Shepard
@DTOG0001 Appreciate it, sent it over to the team!
Cheers!
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