Madden 24 EA App stuck on "Preparing"
I can't pre-download madden 24 in EA App, it tells me there is an error and to try again in a few minutes but it still doesn't work
Forum Discussion
im with you , but even if we didnt purchase the game , we are still paying for a service that is not being provided . we were to get the 10 hrs trial 2 days ago and still stuck on preparing .
EA_Shepard
Community Manager
Community ManagerHey Everyone.
Wanted to follow up on those who are not able to download the game due to the game being stuck in a "preparing" state. If you are still having an issue with the download itself being in this stuck state, please provide the following info below.
Game Purchases
Spoiler
Log into profile.ea.com to make sure there are no pending transactions.
Under Order History, check and see if there are any canceled, pending, or processing transaction IDs
Under Order History, check and see if there are any canceled, pending, or processing transaction IDs
EA Play Subscription
Spoiler
If you are trying to download the trial on PC, or console, Please make sure that you have an active EA Play subscription linked to the console/PC and that your EA account is properly linked to the correct console account.
If you are having a separate issue with the game, I.E. Not launching, missing content, etc, please check the main threads Here and post your info on one of the threads you see.
- EA App/Steam/Epic:
- EA ID/Steam user ID:
- Attach the EA App Error Report ID Here
- The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
- Windows OS:
- Windows OS version:
- GPU model and driver version:
- Region:
- Are you using an internal or external drive?
- Are you using an HDD or SSD?
- Date this issue started (is it still happening?)
- Any other errors?
- If possible, share a Screenshot or Clip:
- Attach a DxDiag
- EA App/Steam/Epic: Lonewolff55
- EA ID/Steam user ID:Lonewolff55
- Attach the EA App Error Report ID: 42cccd40-fb1a-4757-85fb-4fb5ea6472e8
- The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs: this does not exist in any pathway
- Windows OS: windows 10
- Windows OS version:
- GPU model and driver version: RTX 3080, current
- Region: NA
- Are you using an internal or external drive? internal
- Are you using an HDD or SSD? SSD
- Date this issue started (is it still happening?) Augh 14th 5:00pm, yes it's been going on for over 24 hours
- Any other errors? No
- If possible, share a Screenshot or Clip:
- Attach a
- EA_Shepard
@Lonewolff55 Appreciate it. Can you pause the download, go into the settings, change the download speed to match 20MBs and then run the app recovery? I want to see if it kicks the download into action.
It's still stuck on preparing even after those steps.
- EA App/Steam/Epic: DTOG0001
- EA ID/Steam user ID: DTOG0001
- Attach the EA App Error Report ID
88a8d18c-d04c-4588-ae3d-717028437dd4
- The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs
- Windows OS: 11
- Windows OS version: 10.0.22631 Build 22631
- GPU model and driver version: Nvidia GeForce RTX 3060, driver version 31.0.15.4531
- Region: USA
- Are you using an internal or external drive? Internal
- Are you using an HDD or SSD? SSD but it happened on my HDD when I tested it on that
- Date this issue started (is it still happening?) 8/15/23 and it's still happening
- Any other errors? No
- If possible, share a Screenshot or Clip:
- Attach a DxDiag
- EA_Shepard
@DTOG0001 Appreciate it, sent it over to the team!
Cheers!
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