Hey Madden Fans,
Thanks to everyone that has shared their information so far!
If you are still running into the error message "Your previous game is still being processed..." when in Ultimate Team and trying to Play H2H please try playing a different game mode and the following to check if this continues after:
Xbox
Spoiler (Highlight to read)
Quit the game and other running apps from Quick Resume Remove any connected device , or additional USB's from the console then restart the Xbox and checkCheck for updates
Try the steps in our Connection and Advance Connection Guides
Open you're Xbox NAT Type
Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
Persistent Storage
Go to settings > Select Device & Connections > Then Blue-Ray
Select Persistent Storage > Clear Persistent Storage
Alternate Mac:
Go to settings > Select General > Then Network settings
Go to advanced settings > Alternate Mac address > Select clear
Select restart
Quit the game and other running apps from Quick Resume (For Series X|S consoles)
Remove any connected device, or additional USB's from the console then restart the Xbox and check
Check for updates
Try the steps in our Connection and Advance Connection Guides
Open you're Xbox NAT Type
Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
Persistent Storage
Go to settings > Select Device & Connections > Then Blue-Ray
Select Persistent Storage > Clear Persistent Storage
Alternate Mac:
Go to settings > Select General > Then Network settings
Go to advanced settings > Alternate Mac address > Select clear
Select restart
Playstation:
Spoiler (Highlight to read)
Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch )
Verify you signed into your PSN account
Check for updates
Restore Licence Try the steps in our Connection and Advance Connection Guides
Open your PS5 NAT Type
Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
Entering Safe Mode and Rebuild your PS database
Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
Verify you signed into your PSN account
Check for updates
Restore Licence
Try the steps in our Connection and Advance Connection Guides
Open your PS5 NAT Type
Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
Entering Safe Mode and Rebuild your PS database
PC
Spoiler (Highlight to read)
Repair/Verify your game based on which client you are launching from
EA App - Repair (My Collection > Tile Dots > Repair)
EGS - Repair (Library > Tile dots > Manage > Verify)
Steam - Verify in your library
EA App's Cache (Top Left Menu > Help > App Recovery)
Connection and Advance Connection Guides
Check for other applications that may be limiting EA App or Game performance
Run the System File Checker tool then Check for Windows and GPU updates
Check Drivers, Default to High-Performance GPU: Troubleshooting Graphics issues
Restart your device in Clean Boot mode, then just try running the client and game
If this continues please let us know the following if you have not so far:
Platform:
PSN ID/Xbox GT:
Region:
Are you getting an error message?
Is this happening in a specific Game Mode?
Date this issue started (is it still happening?)?
Is anything else happening?
Please share any steps you've tried to far to resolve the issue:
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)
Cheers!
Community Manager
