Madden 24 not loading
Everytime I try to load into a game I get stuck on the loading screen EVERYTIME. I’m on ps5 btw
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hi @AyoJamez Can we try the following?
- Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
- Verify you signed into your PSN account
- Check for updates
- Restore Licence
- Try the steps in our Connection and Advance Connection Guides
- Open your PS5 NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Entering Safe Mode and Rebuild your PS database
I’ve tried all the steps and it still didn’t work 🤦🏾♂️
- EA_Illium
Would it be possible to get the following information?
- Platform:
- PSN ID/Gamertag:
- Are you getting an error message?
- Which modes does this happen in?
- Does this happen when loading into a specific more or performing an action in a mode?
- Does this happen to any other account on the device?
- How long are you playing until this happens?
- Are you playing from the device's internal storage or an external drive?
- What type of network are you using? (Wired, Wireless, Hotspot)
- Is anything else happening?
- Please share any steps you've tried to far to resolve the issue:
- If possible, share a Screenshot or Clip...
- If on PC, please share a DxDiag and an EA app Error ID
Cheers!
- Platform: Xbox Series X
- Gamertag: Coop Visualz
- Are you getting an error message? No error message
- Which modes does this happen in? Online H2H
- Does this happen when loading into a specific more or performing an action in a mode? Loading into Online H2H resulted in 2 losses...
- Does this happen to any other account on the device? No
- How long are you playing until this happens? This happened just a couple times
- Are you playing from the device's internal storage or an external drive? No
- What type of network are you using? (Wired, Wireless, Hotspot) Wired
- Is anything else happening? No.
- Please share any steps you've tried to far to resolve the issue: I tried to reach EA Customer Service to get this appealed.
- If possible, share a Screenshot or Clip... Literally my screen my stuck on black EA loading screen didn't get to see the Madden field.
- EA_Illium
Hi @Swerve1234 Can we try going through the following, then check if we can load into online H2H?
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
me too
Me too and nothing works!
