Madden 24 not loading
Everytime I try to load into a game I get stuck on the loading screen EVERYTIME. I’m on ps5 btw
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Would it be possible to get the following information?
- Platform:
- PSN ID/Gamertag:
- Are you getting an error message?
- Which modes does this happen in?
- Does this happen when loading into a specific more or performing an action in a mode?
- Does this happen to any other account on the device?
- How long are you playing until this happens?
- Are you playing from the device's internal storage or an external drive?
- What type of network are you using? (Wired, Wireless, Hotspot)
- Is anything else happening?
- Please share any steps you've tried to far to resolve the issue:
- If possible, share a Screenshot or Clip...
- If on PC, please share a DxDiag and an EA app Error ID
Cheers!
- Platform: Xbox Series X
- Gamertag: Coop Visualz
- Are you getting an error message? No error message
- Which modes does this happen in? Online H2H
- Does this happen when loading into a specific more or performing an action in a mode? Loading into Online H2H resulted in 2 losses...
- Does this happen to any other account on the device? No
- How long are you playing until this happens? This happened just a couple times
- Are you playing from the device's internal storage or an external drive? No
- What type of network are you using? (Wired, Wireless, Hotspot) Wired
- Is anything else happening? No.
- Please share any steps you've tried to far to resolve the issue: I tried to reach EA Customer Service to get this appealed.
- If possible, share a Screenshot or Clip... Literally my screen my stuck on black EA loading screen didn't get to see the Madden field.
- EA_Illium
Hi @Swerve1234 Can we try going through the following, then check if we can load into online H2H?
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
- @EA_Illium I did all the steps I am now 95 Wins and 6 Losses (2 were to the issue) can I get those reversed?
- EA_IlliumHi @Swerve1234, We are unable to edit stats on the account, If the issue persists let us know and we can pass the information on to the team to be aware of!
Featured Places
