Madden 24 ps5 crashing
Basically title. Any time playing challenges or solo battles or any content in the game, the game crashes kicks me and asks me to report the problem i’ve tried all remedies I can find, on/off, creat...
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hey Everyone,
Thanks for letting us know what you are experiencing inside Madden NFL 24.
If you are seeing crashing on the PlayStation, try the following steps first.
- Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
- Verify you signed into your PSN account
- Check for updates
- Restore Licence
- Try the steps in our Connection and Advance Connection Guides
- Open your PS5 NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Entering Safe Mode and Rebuild your PS database
If the issue continues, please let us know the following information:
Would it be possible to get more information on this?
- Platform:
- PSN ID/Gamertag:
- Are you getting an error message?
- Which modes does this happen in?
- Does this happen when loading into a specific more or performing an action in a mode?
- Does this happen to any other account on the device?
- How long are you playing until this happens?
- Are you playing from the device's internal storage or an external drive?
- What type of network are you using? (Wired, Wireless, Hotspot)
- Is anything else happening?
- Please share any steps you've tried to far to resolve the issue:
- If possible, share a Screenshot or Clip...
- If on PC, please share a DxDiag and an EA app Error ID
We can use this information, to help make the team aware of the issue and to further investigate.
Cheers!
None of this is working to fix the game. It randomly shuts my entire ps5 down mid game. Sony says no refund since I've downloaded this scam of a game. So how about you EA? Do I get my money back for an unplayable game that is killing my console?
The last reply from EA on this is a MONTH ago?!?
Haven't even been able to get to the title screen of any EA game in over 2 weeks. This is the most ridiculous thing I've ever seen in all my years of gaming.
EA, it’s me again
I’ve been patient and literally have jumped through every single hoop you’ve thrown at me to try and get this resolved but still my issue persists
I’ve posted here, I’ve filled out your response form from one of the community managers on this post and contacted you through your customer services chat.
What else needs done by me for you to at least acknowledge this is an issue and you are looking at it?
