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tumph1424's avatar
tumph1424
2 years ago
Solved

Madden 24 PS5-EA Server keeps Disconnecting Mid-Games in different Game Modes

Hello, Recently purchased a PS5 and the new Madden 24 online version. Game keeps constantly losing connection to EA Servers and boots me from online Franchise or MUT online gameplay back to the main...
bug
  • EA_Illium's avatar
    EA_Illium
    2 years ago

    Hi @tumph1424 

    Thanks for reaching out to the Madden NFL 24 community on Answers HQ. 

    when you have a moment can we try the following steps?

    • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
    • Verify you signed into your PSN account
    • Check for updates 
    • Restore Licence
    • Try the steps in our Connection and Advance Connection Guides 
    • Open your PS5 NAT Type
    • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
    • Entering Safe Mode and Rebuild your PS database
EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
2 years ago

Hi @tumph1424 

Thanks for reaching out to the Madden NFL 24 community on Answers HQ. 

when you have a moment can we try the following steps?

  • Clear the systems cache (Close the game completely > Turn off the console > Wait 30-60 seconds > Restart and Relaunch)
  • Verify you signed into your PSN account
  • Check for updates 
  • Restore Licence
  • Try the steps in our Connection and Advance Connection Guides 
  • Open your PS5 NAT Type
  • Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
  • Entering Safe Mode and Rebuild your PS database
  • Thawne04's avatar
    Thawne04
    2 years ago

    I'm having the same exact issue, I've already completed your troubleshooting steps. Those are the first things I did. I also haven't had the ps5 long myself and EVERYTHING else works perfectly. It's just Madden that's the issue. I have taken screenshots of the connection dropping, as well as a network test within 10 seconds and my internet was over 130mbps. I've tried to submit a ticket and for some reason you guys won't even let me, it says the page is down over and over again. 

  • kognito17's avatar
    kognito17
    12 months ago

    This wasn’t the solution 

About Madden NFL 24 Technical Issues & Bugs

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