Madden 24 xbox can't sign in to ea account

Ayush2 (5/6/2024, 10:54:09 AM): By continuing, you consent to the monitoring and storing of this conversation, including with an EA vendor, subject to the terms of EA’s User Agreement [https://www.ea.com/legal/user-agreement ] and Privacy and Cookie Policy [https://www.ea.com/legal/privacy-and-cookie-policy ].

Thank you for contacting EA HELP, my name is Ayush2, may I start with your first name please? 

undefined (5/6/2024, 10:54:50 AM): Barry 

Ayush2 (5/6/2024, 10:57:02 AM): Hi Barry, I hope you are doing well. How may I assist you today? 

undefined (5/6/2024, 10:57:39 AM): I can't log in to my ea account on my Xbox playing Madden 24 

undefined (5/6/2024, 10:57:54 AM): Been like this for over a week 

Ayush2 (5/6/2024, 10:59:54 AM): As I understand that you can't login to your EA account. Am I right? 

undefined (5/6/2024, 11:00:35 AM): Yes it goes to the account verification screen, I type in the code and it just stays on the same screen 

Ayush2 (5/6/2024, 11:01:19 AM): Thank you for the confirmation. Rest assured, I will definitely help you with the same. 

Ayush2 (5/6/2024, 11:03:56 AM): Could you please share your email address which is linked to your EA account? 

undefined (5/6/2024, 11:04:20 AM): [edit: email address removed] 

Ayush2 (5/6/2024, 11:05:05 AM): Thanks for sharing your email address, do you have access for your initial email address right now? 

undefined (5/6/2024, 11:05:28 AM): Yes 

Ayush2 (5/6/2024, 11:07:16 AM): Perfect! Open your email inbox and double-check that any email filters are allowing messages from @ea.com and @e.ea.com domains. 

undefined (5/6/2024, 11:09:16 AM): I get the emails just fine. It just won't allow me to enter the codes in them to the game. I will enter the code and press continue and nothing happens 

Ayush2 (5/6/2024, 11:10:14 AM): Try to search for a past email from [edit: email address removed] and allow images to be displayed or loaded. 

undefined (5/6/2024, 11:10:52 AM): Have one open 

Ayush2 (5/6/2024, 11:11:41 AM): Thank you for your efforts. To verify ownership of the account, I am sending you a six-digit verification code to the registered email address. Please check your mailbox, also check your spam, or junk folders for the email sent. 

undefined (5/6/2024, 11:12:20 AM): 514128 

Ayush2 (5/6/2024, 11:12:33 AM): Thank you for the verification code. 

Ayush2 (5/6/2024, 11:12:44 AM): Please share an alternative email address, so that I can update it over your EA account. After the update, you will be able to receive verification codes over the secondary email . Your primary email will remain same and you will be able to login through the primary email but the verification codes to login will be received over the secondary email address. 

undefined (5/6/2024, 11:13:34 AM): [edit: email address removed] 

Ayush2 (5/6/2024, 11:13:45 AM): Thanks for sharing the email address, please confirm me the code received over the secondary email address. 

undefined (5/6/2024, 11:15:18 AM): 956783 

Ayush2 (5/6/2024, 11:18:34 AM): I have successfully updated your secondary email address. Now you just have to select secondary email address to receive verification codes when you login on EA account. 

Ayush2 (5/6/2024, 11:18:41 AM): I’ll send you a password reset email. When you get it, click the link to set a new password on your account. Make that new password unique so that there’s no risk of someone trying your old password and getting into your account. Please let me know when you are done changing the password, I am here to help you. 

undefined (5/6/2024, 11:19:28 AM): Ok 

Ayush2 (5/6/2024, 11:19:39 AM): Please let me know when you are done changing the password, I am here to help you. 

undefined (5/6/2024, 11:21:07 AM): Done 

Ayush2 (5/6/2024, 11:22:32 AM): I hope my assistance is as per your expectations and able to cheer you up. Is there anything else I can assist you with on chat? 

undefined (5/6/2024, 11:23:09 AM): Omg... I already said I could log into my account I just can't get it to work in madden 

undefined (5/6/2024, 11:23:36 AM): So everything we just did was absolutely pointless 

undefined (5/6/2024, 11:24:33 AM): Madden 24, on my xbox, will not accept the verification codes I receive 

Ayush2 (5/6/2024, 11:25:00 AM): Please share the Xbox display name. 

undefined (5/6/2024, 11:25:40 AM): InhibitedBear34 

Ayush2 (5/6/2024, 11:26:05 AM): Thank you for the Xbox display name. 

Ayush2 (5/6/2024, 11:26:12 AM): Could you please allow me 3-4 minutes while I am working on your issue? 

undefined (5/6/2024, 11:26:20 AM): Yep 

Ayush2 (5/6/2024, 11:32:22 AM): Thank you for your kind patience. 

Ayush2 (5/6/2024, 11:32:50 AM): I have made some changes in your EA account so now please try to logout and login to your account. 

undefined (5/6/2024, 11:35:00 AM): Waiting for the game to load 

Ayush2 (5/6/2024, 11:35:44 AM): No worries. Take your time. 

undefined (5/6/2024, 11:36:08 AM): Same issue 

undefined (5/6/2024, 11:37:11 AM): It says we sent a verification code. I enter the code. Press the continue button and it doesn't do anything 

Ayush2 (5/6/2024, 11:37:37 AM): Thank you for your efforts. 

Ayush2 (5/6/2024, 11:38:48 AM): I have checked this with my higher team and according to them, in normal scenario usually these thing does not happen. Therefore I request you to please report this as bug on EA forum so that teams can see it and review it for you, there will be higher community managers team available who look at this and provide you the best information on this. https://answers.ea.com/t5/Answer-HQ-English/ct-p/AHQ-English 

undefined (5/6/2024, 11:39:28 AM): Wow...