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Dee_Trill_3's avatar
3 years ago

Madden email verification code

Product: Madden NFL 24
Platform:PlayStation 5
Which console generation do you have? Sony PlayStation 5
What is your gamertag/PSN ID? D_Trill_3
Date/time issue occurred 09/21/23
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Franchise Mode
Is your Franchise league a Cloud save or Offline save? Cloud
What is your Franchise League Name? Gangland
Summarize your bug I can’t log into my EA account to play madden. It says it’s sending a login verification code to verify my identity to my email address but it’s been over 24 hrs and I haven’t gotten one email yet and I’m disconnected from all online play
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? I need help figuring out my verification code
What happens when the bug occurs? It doesn’t let me play online games or head to head or online franchises
What do you expect to see? I want to play online
PS4 Crash Reporting: Please copy the text you put in the crash report here. Online
What is the AMD or Nvidia Model Number of your graphics card? Online
Enter RAM memory size in GB Online

Online 

5 Replies

  • This is becoming a common issue as of the week of Sept 18th.. 

    No matter the mode, there are people who cant get their EA authorization code to link your account in Madden.. Error message and no email sent is the issue. Also, there are people who cannot login to  ea using the Xbox login credentials option to check and see if they can add an additional email .. 

    This is major and not seeing a lot about this online yet....

  • Yep I'm having the same issue. My problem is I haven't had to do this in many years and I don't have access to the email or the phone number that's listed

  • navayen's avatar
    navayen
    3 years ago

    Fax this * dumb and then EA is no help like it wont let me change my email or anything i created this madden account along time ago

  • FOR EVERYBODY HAVING THIS PROBLEM I USED MY PLAYSTATION OR EVEN A COMPUTER GO TO EA HELP WITHOUT SIGNING IN AND CREATE A CHAT JUST CLICK START A CASE WITHOUT SIGNING IN AND WAIT AT THE SCREEN ONCE AN AGENT OPENS THE CHAT TALK TO THEM AND LET THEM KNOW YOUR PROBLEMS I JUST RECOVERED MY ACCOUNT RIGHT NOW

  • EA just sucks at everything. I have the same issue and it corrected itself after several days of dealing with EA's terrible help center & customer service. Whoever is managing this company is failing miserably

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