Madden NFL 24 Crashing Xbox Series X/S
It’s an issue that has been in the game since last year (Madden 23)… I or my friends try to play a game in MUT, Franchise, H2H and @ any point in the game it will stutter freeze and then send us to t...
Forum Discussion
Product: Madden NFL 24
Platform:Xbox Series X
Which console generation do you have? Microsoft Xbox Series X
What is your gamertag/PSN ID? NexusJD
Date/time issue occurred 8/15/23 11-12 pm
What type of issue do you have? Crash/Freeze
Which mode has this happened in? Online head to head
Summarize your bug It’s an issue that has been in the game since last year (Madden 23)… I or my friends try to play a game in MUT, Franchise, H2H and @ any point in the game it will stutter freeze and then send us to the Xbox dashboard. I have done all the steps provided by EA support, Xbox Support, even other sources and not a single one has a fix for it. It is on the development team to get a patch for this because if this is gonna continue a lot of people will not play this game because it is a game issue for the whole Madden community… PLSSSSS REPORT THIS TO THE DEVELOPMENT TEAM WE ARE TRYING TO ACTUALLY GIVE THIS MADDEN ITS FINAL SHOT FOR REDEMPTION
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? IDK but it has to do with optimization more than likely bc it does it in every mode
What happens when the bug occurs? Stutters, Freezes whole screen, then crashes to the Xbox dashboard
What do you expect to see? A fix and communication about it being fixed and what caused it
PS4 Crash Reporting: Please copy the text you put in the crash report here. -
What is the AMD or Nvidia Model Number of your graphics card? -
Enter RAM memory size in GB -
Fix
EA_IlliumCommunity Manager
[Requesting Information]
Hi Everyone,
Thanks for letting us know what you are running into with Madden 24, If you are still seeing the game crash on Series X|S try the following steps:
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Play from the Console internal SSD versus an external drive
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
If you continue seeing crashes please let us know the following if you have not.
Platform:
PSN ID/Xbox GT:
Region:
Are you getting an error message?
Does this happen in a specific game mode or on a specific screen?
Date this issue started (is it still happening?)?
Is anything else happening?
Please share any steps you've tried to far to resolve the issue:
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)
Cheers!
[Update]
Hey Madden Community!
If you are running into crashing on a Series X can you let us know which Graphics mode you have Madden NFL 24 set to, and if switching the graphics option prevents this from happening?
Thanks!
I have already done all those and other options given since last year and nothing works we just need an update patch for it
- @JDL62902 yea foreal because this is sad !!!
y’all are so bad at support
I’ve done this for 3 years but I’m gonna give you a chance once again to fix this
Platform: Xbox Series X
PSN ID/Xbox GT: BucinAMAZIN
Region: US
Are you getting an error message? NO
Does this happen in a specific game mode or on a specific screen? RANDOMLY ANY MODE
Date this issue started (is it still happening?)?
Is anything else happening? SINCE MADDEN 24 HAS RELEASED
Please share any steps you've tried to far to resolve the issue: ALL THE STEPS YOU HAVE PROVIDED OVER THE LAST 3 YEARS
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers) THERE IS NO NEED FOR A CLIP THE GAME LAGS FOR A SECOND FREEZES AND CRASHES TO DASHBOARD
Bucin and Everyone else having this issue
Just wondering where did you get your Xbox series x from?
I got mine from best buy through a loan program which you paid per month until paid off it was bundled with 2 years of Xbox ultimate. The reason I ask is I had this issue with MLB The Show for 2 years this year was the first I could play it for the Xbox series x version..
EA your code is where the logo tries to load the game or mode it spins 1 time and freezes for 10 to 15 seconds before crashing you back to Xbox dashboard. The loading into the mode/game is where you need to start your investigation.
Well at least you get to game mode I can’t even get to the menu screen anymore. With it crashing. Fkn insane that this is an issue AGAIN can’t even play the [removed] game 1 week after release
9cm edit - removed language)
@EA_Illium @EA_Shepard I've borrowed my buddies Xbox Series X and used my profile. Installed the game on that console. The crashing has not happened on his console and I've played for several hours with different modes.
One thing worth noting, he bought his console last year and less than a year old of use. I've had my console since launch day in 2020.
What are the next steps given this result?
I have the same got mine the year of launch through best buy , I was unable to play the Xbox series x version of MLB The Show until this years version where it worked. Something these games don't like about those first versions of the system. So the key for EA should be look at those first systems by model number find out what operating system version they run and stress test the code when you find the bad code or error release the fix. This sucks only being able to play the Old Gen Version Of Madden 24 from my Digital Pur hase . Ea I would also reach out to Mlb the Show Devs and find out the resolution they did to make the code run.
@SconnieGuy223 wrote:@EA_Illium @EA_Shepard I've borrowed my buddies Xbox Series X and used my profile. Installed the game on that console. The crashing has not happened on his console and I've played for several hours with different modes.
One thing worth noting, he bought his console last year and less than a year old of use. I've had my console since launch day in 2020.
What are the next steps given this result?
Is there still no fix for this? I have tried everything stated and have put too much into this game for me not to be able to play it. It's a shame, and there's no one on EAs side trying to fix it. This has been an issue for years.
YEARS!
Update on Fix Patch Coming??
