Madden NFL 24 Crashing Xbox Series X/S

[Requesting Information]

Hi Everyone, 

Thanks for letting us know what you are running into with Madden 24, If you are still seeing the game crash on Series X|S try the following steps:

• Quit the game and other running apps from Quick Resume (For Series X|S consoles)
• Play from the Console internal SSD versus an external drive
• Remove any connected device, or additional USB's from the console then restart the Xbox and check
• Check for updates 
• Try the steps in our Connection and Advance Connection Guides 
• Open you're Xbox NAT Type
• Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)  
• Persistent Storage 
• Go to settings > Select Device & Connections > Then Blue-Ray 
• Select Persistent Storage > Clear Persistent Storage 
• Alternate Mac: 
• Go to settings > Select General  > Then Network settings 
• Go to advanced settings > Alternate Mac address > Select clear 
• Select restart 

If you continue seeing crashes please let us know the following if you have not. 

Platform:

PSN ID/Xbox GT:

Region:

Are you getting an error message?

Does this happen in a specific game mode or on a specific screen?

Date this issue started (is it still happening?)?

Is anything else happening?

Please share any steps you've tried to far to resolve the issue:

If possible, share a Screenshot or Clip...

If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)

Cheers!

[Update]

Hey Madden Community!

If you are running into crashing on a Series X can you let us know which Graphics mode you have Madden NFL 24 set to, and if switching the graphics option prevents this from happening? 

Thanks!