Madden NFL 24 Crashing Xbox Series X/S
It’s an issue that has been in the game since last year (Madden 23)… I or my friends try to play a game in MUT, Franchise, H2H and @ any point in the game it will stutter freeze and then send us to t...
Forum Discussion
EA_Illium
Community Manager
Community Manager[Requesting Information]
Hi Everyone,
Thanks for letting us know what you are running into with Madden 24, If you are still seeing the game crash on Series X|S try the following steps:
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Play from the Console internal SSD versus an external drive
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
If you continue seeing crashes please let us know the following if you have not.
Platform:
PSN ID/Xbox GT:
Region:
Are you getting an error message?
Does this happen in a specific game mode or on a specific screen?
Date this issue started (is it still happening?)?
Is anything else happening?
Please share any steps you've tried to far to resolve the issue:
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)
Cheers!
[Update]
Hey Madden Community!
If you are running into crashing on a Series X can you let us know which Graphics mode you have Madden NFL 24 set to, and if switching the graphics option prevents this from happening?
Thanks!
I’ve done this for 3 years but I’m gonna give you a chance once again to fix this
Platform: Xbox Series X
PSN ID/Xbox GT: BucinAMAZIN
Region: US
Are you getting an error message? NO
Does this happen in a specific game mode or on a specific screen? RANDOMLY ANY MODE
Date this issue started (is it still happening?)?
Is anything else happening? SINCE MADDEN 24 HAS RELEASED
Please share any steps you've tried to far to resolve the issue: ALL THE STEPS YOU HAVE PROVIDED OVER THE LAST 3 YEARS
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers) THERE IS NO NEED FOR A CLIP THE GAME LAGS FOR A SECOND FREEZES AND CRASHES TO DASHBOARD
Bucin and Everyone else having this issue
Just wondering where did you get your Xbox series x from?
I got mine from best buy through a loan program which you paid per month until paid off it was bundled with 2 years of Xbox ultimate. The reason I ask is I had this issue with MLB The Show for 2 years this year was the first I could play it for the Xbox series x version..
EA your code is where the logo tries to load the game or mode it spins 1 time and freezes for 10 to 15 seconds before crashing you back to Xbox dashboard. The loading into the mode/game is where you need to start your investigation.
This is the first year ive experienced this with madden and my mood is ruined! I have also had the same issue with mlb the show im going to try and buy the hard copy of the game on friday and see if that helps i have never not played madden and might switch to playstaion after this bs
Same first time this happened to me with Madden MLB The Show Previous years also this year it worked though , Great where did you get your Xbox series x from when you purchased?
@GreatsixO wrote:This is the first year ive experienced this with madden and my mood is ruined! I have also had the same issue with mlb the show im going to try and buy the hard copy of the game on friday and see if that helps i have never not played madden and might switch to playstaion after this bs
EA please stop saying this is the consumers fault. There is something wrong with the game that is being copy/pasted into each one.
