Madden NFL 24 Crashing Xbox Series X/S
It’s an issue that has been in the game since last year (Madden 23)… I or my friends try to play a game in MUT, Franchise, H2H and @ any point in the game it will stutter freeze and then send us to t...
Forum Discussion
EA_Illium
Community Manager
Community Manager[Requesting Information]
Hi Everyone,
Thanks for letting us know what you are running into with Madden 24, If you are still seeing the game crash on Series X|S try the following steps:
- Quit the game and other running apps from Quick Resume (For Series X|S consoles)
- Play from the Console internal SSD versus an external drive
- Remove any connected device, or additional USB's from the console then restart the Xbox and check
- Check for updates
- Try the steps in our Connection and Advance Connection Guides
- Open you're Xbox NAT Type
- Change DNS settings (You can use the public google DNS primary: 8.8.8.8, secondary: 8.8.4.4, unless there is a different DNS you would rather use)
- Persistent Storage
- Go to settings > Select Device & Connections > Then Blue-Ray
- Select Persistent Storage > Clear Persistent Storage
- Alternate Mac:
- Go to settings > Select General > Then Network settings
- Go to advanced settings > Alternate Mac address > Select clear
- Select restart
If you continue seeing crashes please let us know the following if you have not.
Platform:
PSN ID/Xbox GT:
Region:
Are you getting an error message?
Does this happen in a specific game mode or on a specific screen?
Date this issue started (is it still happening?)?
Is anything else happening?
Please share any steps you've tried to far to resolve the issue:
If possible, share a Screenshot or Clip...
If on PC, please share a DxDiag (Allows us to get PC Spec's, Check for errors/crashes, and look at drivers)
Cheers!
[Update]
Hey Madden Community!
If you are running into crashing on a Series X can you let us know which Graphics mode you have Madden NFL 24 set to, and if switching the graphics option prevents this from happening?
Thanks!
This is ridiculous that we have to continue dealing with this issue. I've been dealing with this stupid issue since last year. I just bought madden 24 tried playing 2 matches and each time it crashed and my Xbox turned off completely. It's insane to think we pay y'all and this still hasn't been fixed. First match it was on performance second time on quality so it doesn't matter what setting we put it on. Last year I got told it was an overheating issue. Which makes no sense that I can play COD for hours and not 1 problem with overheating. Madden 5 mins into my H2H match it crashes. If this doesn't get fixed soon I want my money back. Not sure about you guys but I'm not in the business of giving free money. Cause of right now I paid for a service that I can't even USE. FIX IT!
Man I don't know why I even bother. Been some time since I last played thought maybe just maybe they fixed this crap game. Of course yall didn't! It's so heartbreaking how yall really don't care. No way this should still be a problem. I think it's officially time we (the consumers) start boycotting Madden. Been a fan for years but yet we're getting treated with no care. Use to always argue with people who thought 2K was better. Now I wish 2K was around cause Madden is trash now. Will NOT buy the next Madden and the next after that. You guys officially SUCK!
They don’t care about the game and how it runs. They care about who’s dumping the most money into their pockets. And they act blind to the fact 90% of the player base can’t even play the game
Didn’t get fixed in the last update. Still happening.
