Madden points on wrong Gen
Purchased 24000 madden points from Gamestop entered the code on through the menu on madden on the xbox series S. It then put the points on the old gen Xbox so im out $200 worth of point.
Forum Discussion
EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hi @WKS35 would it be possible to get the following information?
Would it be possible to get more information on this?
- Platform:
- PSN ID/Gamertag:
- Are you getting an error message?
- Do you have the last-gen or current gen version installed?
- Do you play on both a last-gen and current-gen console?
- Have you recently logged into the last-gen version?
- Is anything else happening?
We can use this information, to help make the team aware of the issue and to further investigate.
Cheers!
@EA_Illium
Platform: Xbox Series X
Region: Denmark
The date you purchased points: 17th august (12000 MUT Points)
Are you getting an error message: No
Have you played on Last Gen and Current Gen?: Just current Gen but downloaded old gen afterwards to confirm that they had gone onto old gen
Did you log into both generations prior to getting the points? No
Have you received all or a portion of the points on one platform? (if so, which platform) Received 12k on the old gen
where did you purchase the points from? (Retailer, Console store, etc) Instant gaming
The code was redeemed on the Console itself via the microsoft store
Platform: Xbox Series X
Region: Denmark
The date you purchased points: 17th august (12000 MUT Points)
Are you getting an error message: No
Have you played on Last Gen and Current Gen?: Just current Gen but downloaded old gen afterwards to confirm that they had gone onto old gen
Did you log into both generations prior to getting the points? No
Have you received all or a portion of the points on one platform? (if so, which platform) Received 12k on the old gen
where did you purchase the points from? (Retailer, Console store, etc) Instant gaming
The code was redeemed on the Console itself via the microsoft store
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