Madden points on wrong Gen
Purchased 24000 madden points from Gamestop entered the code on through the menu on madden on the xbox series S. It then put the points on the old gen Xbox so im out $200 worth of point.
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EA_Illium
EA Staff (Retired)
EA Staff (Retired)Hi @WKS35 would it be possible to get the following information?
Would it be possible to get more information on this?
- Platform:
- PSN ID/Gamertag:
- Are you getting an error message?
- Do you have the last-gen or current gen version installed?
- Do you play on both a last-gen and current-gen console?
- Have you recently logged into the last-gen version?
- Is anything else happening?
We can use this information, to help make the team aware of the issue and to further investigate.
Cheers!
@EA_Illium just to clarify this "help make the team aware of the issue and to further investigate"
The problem is rather simple. There is a coding problem when redeeming the points. Before you press "confirm" it says what platform it goes to. Many people dont read that and i also in my case. The devs just needs to look there to begin with. Im not sure if the issue is an EA problem or xbox because as far im concerned xbox handles all code redemptions.
The problem is rather simple. There is a coding problem when redeeming the points. Before you press "confirm" it says what platform it goes to. Many people dont read that and i also in my case. The devs just needs to look there to begin with. Im not sure if the issue is an EA problem or xbox because as far im concerned xbox handles all code redemptions.
i can see us getting screwed i’ve spent days trying to explain the issues to chat and ea through email and keep getting the same answer of points don’t transfer. They don’t understand or just don’t care that the issue is not related to us why the heck would i buy points for a console i don’t play lol.
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