Missing Weekly Wildcard Challenges rewards

Product: Madden NFL 24
Platform:Xbox Series S
Please specify your platform model. Microsoft Xbox Series S
What is your gamertag/PSN ID? UndrTheBlack
Date/time issue occurred 2/27/2024- 3:30PM
What type of issue do you have? Gameplay
Which mode has this happened in? Ultimate Team
Which part of the mode? Solo Challenges
Summarize your bug After completing Weekly Wildcard Challenges getting 100 stars in total and reaching tiers 14 and 15 I haven't received Weekly Wildcard Token and BND 88 OVR Weekly Wildcard Fantasy Pack
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? https://www.youtube.com/watch?v=ovLWi7yFcG0
What happens when the bug occurs? No rewards after reaching tiers 14 and 15
What do you expect to see? My Weekly Wildcard Token and BND 88 OVR Weekly Wildcard Fantasy Pack rewards that I earned

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https://www.youtube.com/watch?v=ovLWi7yFcG0